This food is a disgrace, I didn't want to give any stars, but in order to write my review I had to. I visited this place on March 27th with my co-worker trying to get dinner, it was my second choice since the Chipotle had a sign on there door. Anyways, I ordered a Baja chicken, but in a bowl it comes in a wrap, but I always get it in a bowl. The lady who I gave my order to I explained this & I said no blk beans. She went in the back to ask whoever was back there a question then came back & she printed my receipt, it said wrap & no side, I didn't think nothing of it and let it go.
The girl I guess she was the 1 making the food, brought what looked like a wrap up front & tossed it slowly on the counter & said Baja chicken wrap. No one moved to get the order, so I asked the girl, I hope that's not my food because I asked for it to be in a bowl. She said the cashier lady didn't tell her that, I said I literally saw her go back there to ask a question. Then the same girl said she didn't tell me & if you want it in a bowl, it's $1.06 more. Me & my co-worker looked at each other, I asked why, she gave me some lame excuse & I paid it.
She comes back out with my bowl, but it has beans in it, at this point me & this girl are going back & forth about the food. I asked for my money back & she said she can't and tells me she can't make another bowl cause it comes out her check blah blah blah. That's the dumbest thing I ever heard. I ask to speak to the manager, long & behold she's the manager. She said she'll call the owner to ask about refund & comes back & said the owner said no refund. Doubt she even called. I go to many different Tropical Smoothie Cafés and this is the only one I had an issue with. You need better employees & policies.
I have never had trouble with this location until today. I ordered a chicken ceasar on the website. I selected for extra dressing because the salad is sizable. When I get there the young lady said my order does not include extra dressing and if I wanted extra I would need to pay. I say okay, I walk outside get my debit card and the phone to show her I ordered extra. She still proceed to charge me $0.27. Why when I get home, I have different dressings??? Make it make sense lord. Read the room. I had to go outside to get a debit card to pay for extra dressing which I already paid for. 🙃 only to get different dressings. Is the employee making the dressing herself in the back or does it come out of her paycheck. I really will have to meditate before returning for THIS foolishness. I should've just made my own salad.
I never leave reviews but this time I just had to. The lady at the register was so rude. You can truly tell when a person is unhappy with their job. Not to mention I was waiting so long for my food because nobody told me it was ready and instead just left it sitting on the counter. I asked for a side of sauce and got a death stare before getting a response. Save your time people!! Don’t come here.
Food: 5
Service: 1
My Pomegranate Plunge is always made perfectly! The workers are respectful and friendly from what I’ve experienced, and when I order online it’s usually done faster than the time quoted. My go to food is the 3 cheese chicken quesadilla, but that chicken bacon ranch is pretty good as well. I’m thankful for my Bowie Tropical Smoothie. I’ve been happy with my recent visits and I hope these reviews start looking up for them!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Chicken Bacon Ranch
It's always a hit or miss when ordering online from here. Me and a coworker ordered separately today. They gave her a flatbread instead of the wrap that she ordered. Those are completely 2 different things and then for my order they did not even bother sending my quesadilla or my chips, only my smoothie. Of course, they never answer the phone and I'm still waiting for someone to respond about my refund request I submitted on their app. These ppl need retraining or pay attention!
Service
Delivery
Meal type
Lunch
Price per person
$10–20
Food: 3
Atmosphere: 1
Went in for some smoothies for myself and my family and let me tell you the service was a 0. The girl that took my order didn’t even acknowledge me, nor said “hi, how can I help you today?” Or “what can I get started for you”. Then when I placed my order all she said was “ok” didn’t even say “sounds good, would that be all for you?” THEN to top it off one of your other employees was goofing around on the phone, jumping up and down like it was a zoo. This is a business not a play ground!
Service
Take out
Meal type
Other
Price per person
$20–30
Food: 3
Service: 1
Atmosphere: 1
Recommended dishes
Sunrise Sunset
That’s the “Santa Fe quesadilla” I received. A mess! Every time I come here the service is poor, kids working have attitudes, and management is never available.
Will not continue to patronize.
Always greeted by my name. ☺️ The co-owner recognizing me when I enter. Usually customers are sitting and dining so the atmosphere is pretty chill.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
Stole my money. Horrible customer service. Gave me an attitude when I asked why my food wasn’t ready for pick up when it was WELL past the pickup time. This location will tell you that their oven is broken and that you can’t have the flatbreads that you ordered and PAID for using their app and will LIE and tell you that you will automatically get a refund for it and NEVER give you the refund.
Service
Take out
Service: 1
EDIT: I see that Tropical Smoothie takes these reviews seriously by their thoughtless response. Probably one of the petty children they had working here responded. I rest my case.
......As far as the food and smoothies, they are good. Taste like any other smoothie place. The reason why i am giving a low score is the lack of professionalism in the workplace here. They hire these high school children and they fuss and play and scream behind the counter. As a result the service is slow. I only came here because it is close to my house.
