TONY'S CAKES Bakery in Vallejo
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Prijs & Keuken
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Bakery
Restauranttype
Bakery
Kenmerken
Recensies
71
recensies
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Datum
Datum vanaf - Datum tot
Bron:
4
4 months ago
Service
Take out
Meal type
Other
Price per person
$100+
Food: 2
Service: 2
Bron:
10
4 months ago
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Birthday Cake
Bron:
10
4 months ago
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Birthday Cake
Bron:
10
4 months ago
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Birthday Cake
Bron:
4
4 months ago
I recently had an experience with Tony's Cake that left me extremely disappointed. I placed an order for a birthday cake and cake pops, specifically requesting chocolate flavor for the cake pops, which I emphasized to the baker not once but twice. Despite my efforts to communicate my preference, my order arrived with the wrong flavor.
What makes this situation even more frustrating is that I reached out to the designer on the day of the event, but I have yet to receive any response. It was my child's birthday, and they have a strong affinity for chocolate cake pops. The disappointment in their face when we discovered the error was disheartening.
While I understand that mistakes can happen, especially in a busy bakery, I had taken extra precautions to ensure the correct flavor by communicating it twice. The lack of response to my follow-up message only adds to the frustration. I believe that responsive customer service is a vital aspect of any business, and it was sorely lacking in this case.
I hope Tony's Cake takes this feedback seriously and implements measures to prevent such errors in the future. As a customer, I value clear communication and accuracy in orders, especially for special occasions. I hope to see an improvement in both the product and customer service to maintain the trust and satisfaction of customers like myself.
Service
Take out
Meal type
Other
Price per person
$100+
Food: 2
Service: 2
Bron:
10
4 months ago
Always the best decorated and best tasting cakes we’ve ever had! We appreciate the artistic touch for our first anniversary red velvet cake. It was better than any cake I’ve tasted!
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Birthday Cake
Bron:
10
A year ago
Everything is so yummy. The cakes are light and just the perfect taste of sweet. This is a hidden gem of the valley.
Update: 1 year later. On our anniversary I got our main section as an anniversary gift for my wife. They added the flowers and roses to the cake. I love this place so much. We'll make it a tradition.
Bron:
10
4 months ago
Ordered a cake for my sister’s birthday. She wanted a Halloween themed cake and it turned out perfect. (Funfetti cake)
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Birthday Cake
Bron:
10
2 years ago
Tony's Cakes is a great place to have your cakes made from. We ordered a cake for my friend's wedding a couple of weeks ago. The whole process went smoothly. The baker who assisted with the order was very knowledgable and provided great advice on what cake to choose based on weather conditions and venue (turns out that batter type, frosting type, etc matters depending on temperature conditions). We ordered vanilla with strawberries. F/up communication was efficient, and Tony himself reached out to me to inquire about my satisfaction with the order I had placed.
The cake turned out to be delicious! They decorated it the exact way my friend requested it. It looked really nice!
P.S. I also tried their red velvet. It's really yummy!
Bron:
10
4 months ago
Ordered a Warriors themed birthday cake for my brother in law. Hands down the best carrot cake we’ve had!
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Birthday Cake
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