Drive thru, the staff was polite, friendly and nice. The dragon drink was good. Shame that this location does not have cookies and cream cake pop in their menu.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
This location is really on that switch and bait promo. Since after purchasing a quality grande drink the did not honor the free hot chocolate. With the drive through employee with braces, said the prom had ended. Yet the had signage inside the store that still advertised the promo. I went on December 31st. Very disappointing.
I’m very disappointed in this location. On Sunday their posted hours are they open at 530am. For three weeks in a row I have ordered at exactly 530am via their mobile app and then gone to the store only to be told they are not open and that they would remake my order on a different day. On each occasion I have asked for a refund and been denied, being told that I would have to come back for the refund. For the first two weeks I came back to the store later in the day and the employee refunded me the drink that I ordered. I then asked that this be elevated to a manager because it was frustrating to have this be a continual problem. The Starbucks employee told me that her manager was on vacation and that she would not be acting on my concerns.
Ok, here is where the twist happened. This past Sunday morning 1/7/24 I once again ordered at 530 and AGAIN showed up to pick up my drink. Their store hours say they are open, their app lets me order, but the employee tells me that their management team has scheduled them incorrectly and are not open. I was frustrated, but decided to once again come back and ask for a refund. When came in later in the day I was told that they would not give me my money back. I was confused because this was how it was handled the previous 2 occasions. I questioned the decision and the barista told me that they could remake my drink but would not refund me. I was quite upset. At this point she got a team lead (I’m not sure, maybe it was just another employee) who decided that since I had mobile ordered the drink I was not entitled to a refund. He was condescending and rude. I got more and more agitated because it was STARBUCKS that took my money during their posted hours and then decided they didn’t have to deliver their product. This happened not once, but 3 times!!
I am writing this review because that male employee who decided to be condescending, belittling and made me feel badly (in fact, ruined my day) … it was unnecessary. If your company messed up, take ownership and make it right. I buy Starbucks almost every day and I understand that mistakes happen. What I don’t understand is your response, shame on you, be better.
Service
Take out
Meal type
Breakfast
Service: 1
Atmosphere: 1
My mother wanted a refill of her coffee this morning and the entire staff ignored me while trying to order. They instead chose to have a casual conversation with another customer who was right next to me while I waited. I eventually decided to leave after being ignored for several minutes and was not able to get the refill or make another order while inside. Incredibly rude service and I won't be returning here.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
The staff at this Woodlands location warmly greeted me as I walked in the door. I asked for tea recommendations and the barista took the time to explain to me all the options. They have a big table for laptops that is great for meetings. Internet speed here is great. Nice patio area as well. highly recommend.
I got the ice shaken espresso quad with 2 vanilla it's my favorite, fast service friendly staff, one of the workers even gave me a free CakePop 🙂
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Very good service, nice atmosphere and clean bathroom. Steve is the best employee, he always greet clients with a lovely happy smile, and he makes sure all the clients are satisfied and happy with the service. This is our most favorite Starbucks location in the Woodlands. Strongly recommend to friends and anyone looking for a nice coffee place in the area.
I had a meeting, the person I met was running late. We met after Starbucks had closed. We sat and talked outside and an employee came out and offered us water. That was great. The guy put extra thought into his work. Thank you for great service.
Food: 5
Service: 5
Atmosphere: 5
Great job on our drinks! We order something off menu, it's a Doppio and we get it with sweet cream and caramel drizzle which is a fancy name for a double shot of espresso and layered with cold cream. But it's a great pick me up! Caramel ribbon crunch is my hubbies fav and the little one likes the strawberry lemonade, oh, with a bumble bee cake pop!
Food: 5
Service: 5
Atmosphere: 5
My favorite place for having an starbucks, although we’re under some heavy COVID pressure people are always very nice and want to give you the best service you deserve! Loved the pink drink!
Besides I love cake pops ❤️
