The only negative thing I have to say about this place is that there is not one where I live. Some of our family cannot have dairy. This was the perfect place for us to all come together where we all had options. We all ended up getting non dairy ice cream as they had so many options and they all tasted phenomenal. Everything was sooooo good. The staff was kind, helpful, and patient with us.
Best ice cream we've ever had! Phenomenal flavors. The pistachio and watermelon were particularly delicious. The staff were very friendly and helpful as well. 100% recommend!
Place was ok only because the girls working 5/4/19 around 7pm werent very welcoming. It almost felt like you were bothering them when you would ask a question about the product since it was my first time there. Also when they would hand you an item it felt like they didnt even want to talk to you they had no courtesy . They both had no customer service skills. I bought a corn and a mangoneada. They were pretty good they only bad thing was their customer service. They should not hire younger people that lack social skills and customer service skills because that only makes their store look bad.
Arturo and lizet are the best, sample everything! This place is Awesome! Highly recommend. Family owned means the ice cream is of the highest quality and taste
We've been coming here for years, and this time was the 1st time that we'd been ignored. Because she was too busy cleaning something that was already clean. I would understand if she was cleaning when we walked in, but there was no one in the front. We were just trying to get ice cream and leave the store. The WORKERS always look UNHAPPY!!
Where the ice cream is concerned, on the stick, water and cream based, and huge variety, this place in Lake Elsinore has definitely the upper hand. Not too sugary, infused with real fruit 🍉 🍎 🍊 🍓 there is very little not to like. The place seemed clean, and the service at the hands of Alejandro, the owner? was respectful and efficient. Some of the varieties, from what I found out, have the Mexican spin where they may add chili to their favorites. Not being from that part of the world I chose more conventional flavors, like Pistachio, which was rather tasty. Now, and since I shop on occasions at Costco, this place is nearby, and well worth the near drive. Making good ice cream, frozen yogurt, and juice bars make La Monarca Michoacana a specialty place to shop. Prices did not seem out of line, and now we know where we prefer to go when it comes to good frozen treats. 4.5 Stars.
This store is no good the shaved ice isn’t really shaved ice it’s more like ice for a soda. It also looked like my drink had something in it that wasn’t supposed to be. I don’t even wanna know what it was or think about it i definitely didn’t drink my raspado. WOMT BE BACK HERE EVER AGAIN AND CUSTOMER SERVICE WAS HORRIBLE.!!!! DONT COME HERE UNLESS YOU WANT BAD CUSTOMER SERVICE AND RANDOM STUFF IN YOUR DRINKS 😡🤮🤮🤢
Ice cream was super good, went for date night. Only problem we had was the customer service, you can just tell that they don't want to be there, almost like when we walked in we're interrupting their conversation, if that makes sense. Overall though, I love it there!
