Didn't go with high expectations, so I wasn't disappointed. It was as I expected.
The ambience was nice, with the Christmas deco.
But the food has gotten mediocre. And the biryani rice had zero flavour
Food: 4
Service: 4
Atmosphere: 4
Clean and tidy place, efficient and friendly staff. Ample parking space. Good for family dine. ( the air conditioners are not working properly, bit hot inside when crowded ).
Service
Dine in
Meal type
Dinner
Price per person
Rs 1,500–2,000
Food: 5
Service: 3
Atmosphere: 4
Recommended dishes
Fried Chicken Wings
My first visit to KFC Chilaw left me with mixed feelings. While the fried chicken tasted good, some pieces were a bit over-fried and oily. Unfortunately, the customer service didn't meet my expectations, leaving me less than impressed. I hope the staff can work on improving their service to match the quality of the food.
Service
Take out
Meal type
Dinner
Price per person
Rs 3,000–3,500
Food: 3
Service: 3
Atmosphere: 4
Recommended dishes
8 Pieces Chicken Family Meal with Soft Drinks
I visited KFC Chilaw with high expectations but was disappointed to find out they didn't have any ice cream available. It would have been great if they had ensured the availability of this popular menu item. While I understand inventory challenges, it's important for a renowned chain like KFC to meet customer expectations consistently. The food quality and service were satisfactory, but the absence of ice cream diminished my overall experience. I hope KFC Chilaw takes note of this feedback and improves their inventory management to avoid such disappointments in the future.
Food: 2
Service: 3
Atmosphere: 5
Worst customer service ever. Poor attitude noted in the lady at the cashier. Portion size is not up to the standard. 6 piece crispy chicken had only small pieces. Even though it was informed to the outlet no solution was given. Not recommended to make a purchase at chilaw KFC outlet.
Service
Take out
Meal type
Lunch
Price per person
Rs 2,500–3,000
Food: 1
Service: 1
Atmosphere: 3
Most common KFC experience. No difference
Service
Dine in
Meal type
Lunch
Price per person
Rs 2,000–2,500
Food: 3
Service: 5
Atmosphere: 5
Recommended dishes
Fried Chicken Wings
No burgers.. uncooked Zinger wrap.. eat local never eat this rubbish .. drive through wait was 10 minutes
Service
Take out
Meal type
Lunch
Price per person
Rs 5,000+
Food: 2
Service: 2
Worst customer service I found in the KFC chain. The atmosphere and chicken are tasty and fresh as other outlets, but unacceptable customer service.
The guy in the cashier didn't know how to talk to customers until I talked in English. Why? I ordered a chicken bucket, but he refused to give us plates. After I asked in English, he just gave me one plate, but there were five of us.
Again, I specially asked for drinks without ice, but he gave it all with ice and said now he can do nothing about that. Still I don't understand why they treat people differently.
Service
Dine in
Meal type
Dinner
Price per person
Rs 1,000–1,500
Food: 5
Service: 2
Atmosphere: 5
Recommended dishes
Fried Chicken Wings
Not allowed camera inside.... Food and Service is very good .......
Service
Dine in
Meal type
Dinner
Price per person
Rs 1,000–1,500
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Fried Chicken Wings
