Not sure what is going on at the Brunswick location but I just got another disappointing sandwich. This isn't the first time and that is what is most discouraging. Check out the pictures and you can see that they failed to cut out the core of the tomato and served it that way. This was supposed to be club sandwich so I don't know what is going on but they need to up the quality as they are not meeting Jersey Mike's standard at this location.
So... after my initial 1-star review a few weeks ago they offered to provide me with 2 free replacement sandwiches, but I didn't want to go up to the counter and let them know that I was the guy who complained, so I did not take them up on the offer and told them "thanks, but no thanks". I did return to the Brunswick store figuring it was an isolated event, but it seems that there is a larger problem that needs to be addressed. I will wait a few weeks and try again, but it's a "3 strikes and you are out" kind of issue, so we shall see what happens.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 2
We ordered door dash, the food was absolutely horrible. Extra meat with no extra meat, the wrap had mayo dripping out of it with just a little ham, no veggies that was supposed to in the wrap. When we called the rudeness was over the top. DONT GO STAY AWAY!!
Food: 1
Service: 1
Atmosphere: 1
I would leave a 1 star review but the staff are very nice and courteous genuine people..
I have noticed in the past year or so that the sub builders are not properly trained or efficient and that is not a knock on them I believe it is a reflection of the company.
In the past year I have maybe ordered 8-10 times and each has been low quality and longer wait times then what it should be for the volume of their lunch and dinner pushes.
I will explain just today's experience.
I ordered online approx 12:20pm, pickup time 12:40 and waited an additional 23 minutes for my order, there was 5 or 6 walk in customers and another 5 or six dining in and what looked to be 3 online orders. The nice lady working the grille was only capable of working one or two covers at a time, which backed orders up unecessarily.
When I opened one of my large full subs from the order the roll was not toasted, and it was soggy, the sub was not cut in half which is standard practice, the guts were not evenly distributed throughout the sub and the cheese was not properly melted. Again I don't blame the cook. I can tell she was doing the best she could she even apologized for the wait.
But the end result is something that should never go out the door especially for $16 sub. It's not acceptable and like I said it is an ongoing issue. That is why I felt the need to comment. These good people just need better training. I worked the culinary circuit for 20 years until I got sick of the struggle. A good cook is invaluable but treated as just a number. I'm routing things can turn around.
Service
Take out
Meal type
Lunch
Price per person
$30–50
Food: 1
Service: 2
Atmosphere: 3
This is by far the worst establishment that you have that I've been to. Any time I order, I can expect my food to be ready 45min after the due time I ordered it for. Even without a line. You need to get some people in here who actually know what they're doing. Until that happens, I'll take my business elsewhere.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
My order was wrong. I told them what was wrong and they acted like I was wrong. I said it was a misunderstanding. Attitude was flying everywhere and I ended up leaving without food. Extremely rude and unpleasant service.
Service
Take out
Meal type
Lunch
Food: 1
Service: 1
Atmosphere: 1
Hard to plan ahead- This location can either take 10-45 minutes for one order. The older gentleman at the front counter is nice but the staff in general is very slow.
Food: 3
Service: 1
Atmosphere: 3
We did a mobile order, it was supposed to be ready at 1:01 p.m. it was not ready until 1:30 honestly I don't think an order has ever been ready on time at this location. I won't be ordering from here again. Food isn't bad but it certainly not gourmet and not worth waiting half an hour over the pickup time.
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 1
The people are nice inside. Although I ordered my food to be ready at 5pm and did not receive it until almost 6pm. You need to update your order times if you can not make the food on time. I don’t mind waiting a couple minutes, however half an hour to an hour is unacceptable in my opinion.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 3
Service: 1
Atmosphere: 3
Tables were not washed off, people were not organized. Very different from the last time I was there. Food was good.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 3
I placed an online order on Sunday, Nov 12th. I got right at my scheduled pick only to see my slip still on the counter. It was extremely busy, so I took a seat and waited. The staff was very professional even under the stress they were under. After 30 minutes, I decided to just get a refund. They were very apologetic after realizing I had been waiting so long, so they immediately put a rush on my sandwich. This mishap will not keep me away from Jersey Mikes. The food and staff are amazing.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Regular Size Sandwich
