Great American Cookies Restaurant in Norman
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Restaurant
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Bron:
2
A day ago
Food: 3
Service: 1
Atmosphere: 3
Bron:
6
6 months ago
I ordered a cake for my daughter's baby shower. The online ordering is a little tricky to me. I ordered what I thought and in the comments I typed out exactly what I wanted.
I had my other daughter pick it up for me since she lives 5min from the store and I live 30min.
I shared a picture of the cake for reference and the name I asked for on the cake looks very thoughtless. Anyone that mentioned the cake to me said it was delicious but the name was not pretty and asked who did it.
The cake was delicious, but it was very very thin, I've had many cookie cakes and this one was way thinner. Sad to say I will not be ordering from them again.
Bron:
8
A year ago
Ordered 2 separate cookie cakes and they turned out great. However, the second one seemed more thin than usual. My only suggestion to the company would be to get bags for the cookie cakes. It would be really helpful when carrying the cake to the car in the rain and carrying it around.
Bron:
10
9 months ago
Ordered a cake for my bday and when I went to pick it up the cake's colors did not match what I asked for. After explaining this, the team lead for today graciously redid the entire top layer (it was a double doozie) and even made the rainbow and text bigger so the icing covered more of the cookie. Super grateful to that team lead, totally wish I could have grabbed his name. Thank you for saving my bday!
Bron:
10
8 months ago
Stopped in the mall for shoes tonight and walked by the cookies. Decided to try a few to snack on and OMG! We got the pecan, the chocolate fudge, and a peanut butter and WOW! Each on was better than the last. It is so hard to pick a favorite!You nailed the flavors! The chocolate is all the best things you would want in a fudge brownie flavor. The peanut butter is better than eating pb off the spoon. And the pecan! It tastes just like pecan pie in cookie form. You now have a new fan!
Bron:
10
7 months ago
A big shout out to great American cookie in Norman at sooner mall....went in for a last minute cookie cake for my son's birthday party today....let me tell you they went above and beyond to make sure my son got his cookie cake for his birthday....I can't tell you enough about the service and amazing workers there today...yall are the best!!!!
Bron:
10
A year ago
Ordered a very specific paw patrol themed cake for our sons 5th birthday, and Sydney NAILED IT! I was very skeptical at first, but when we picked it up, we were THRILLED.
He loved it!! Everyone at the party was very impressed w her work.
Bron:
10
2 years ago
We had to do a last minute birthday "cake" this year and these turned out great! The kids devoured them in no time!😊
Bron:
10
2 years ago
Waited until the very last minute to order a cake, that I KNEW I needed 364 days in advance. Great American Cookie saved the day by beautifully decorating a cake for me. Even with only two employees on duty...I was able to order, pay for, and be on my way home to show off my prize in under 30 minutes. If that's not Great Service I don't know what is. I would give more stars if available!!
Bron:
2
4 years ago
Update: today I was contacted by a lady from corporate. She offered me a full refund as well as a free cookie. I appreciate her making this right! Thank you Savannah!
I bought the largest sheet sized cookie cake for my son's birthday. I spent $46. It was so thin, we couldn't even pick it up to eat it. It crumbled everytime you picked it up. I called the next day to get an explanation and was told it was the way the roller rolled the cookie. It was as if they took the amount of cookie dough for a small cookie cake and mashed it paper thin to make it bigger. I have bought smaller cookie cakes there before and they have always been at least twice as thick as this one. After calling to complain, the employee never offered to make this right. I will not be purchasing a cookie cake from this location again. I would advise anyone against purchasing from this location.
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