I recently had lunch at Galaxy Indian Restaurant and had a disappointing experience. The server lacked politeness and professionalism. Shockingly, there were cockroaches on our table, and despite notifying the staff, their response was merely suggesting a table change, with no action taken to address the issue.
On the positive side, the Beef Masala and Keralas were commendable. However, my friend's plate contained uncooked peas. The restaurant's location in a shopping area made it quite loud, impacting the overall dining atmosphere. Unfortunately, the subpar service and hygiene concerns overshadowed the enjoyable aspects of the meal.
I have been to other Galaxy restaurants (Matola, Maputo Shopping and Coop) the experience was good, actually very good. But this one Baia Mall, the service is simply terrible. My God, the workers have no idea on how to deliver a good service.
I almost left, but decided to stay and see how far it would go. l! Iwas here on the 6th January 2024. A lady from the kitchen was the one who delivered us the menus, out of being shamed by her colleagues attitude. They didn't have enough glasses for four people who ordered water and juice, my wife had to share the water glass with my daughter, this is not admissible. The Kerala Porrota was not available on the menu, the machine was broken we were told.
Still I recommend Galaxy food is definitely decent and value for one's money. But Baia Mall needs to up its game, when it comes to service. Not going back!
Service
Dine in
Meal type
Lunch
Food: 4
Service: 1
Atmosphere: 1
Recommended dishes
Butter Chicken
