I went through drive-thru ordering 2 ice coffees. The employee repeated my order the yay I ordered it. I drove away and bought the coffee to my friend. It had 1 pumpkin shot vs the 7 I ordered. I have tried calling both last eve and again this morning and they have a recording saying they are helping others and to try your call later. It was not a difficult order. Unhappy!
And then I found out it was free donut Wed. Not offered a donut either. Ugh...
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
All employees at this store are awesome! But, message to the owner... If it takes 27 minutes in the drive-through to get a coffee because you don't have enough staff, put up a sign and close!
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 2
Atmosphere: 5
Recommended dishes
Sausage Egg and Cheese
I’ve given this dunkin 5 chances to not be total garbage. They don’t know how to make drinks, any time I get a latte, they've handed me espresso water. Their sandwiches taste like the cleaner they use in the oven. The management is laughable and I can say I will never go to this location again.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 2
This Dunkin has a magnetic field that attracts my car to it almost every day! We are greeted at the speaker, sometimes by name, then are always passed the goods with a friendly smile by seemingly happier staff than any other fast food drive- through in town. They are not the fastest but definitely have the best attitudes and customer service. I regularly visit the other Dunkin's in town so I know which is best- Oakland KMD gets 5 stars from me!!! ☆☆☆☆☆
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
For some reason, the coffees ordered (the same as we always do), were about the worst we've had... You would think, one Dunkin should be just as good as another. I've started making my own cold brew at home (with my own percolator ground blend) and it's much better. But the drive through service on this day (Saturday afternoon) was fast. 🤔
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 2
Service: 4
Atmosphere: 2
This dunkin has never gotten anything right in the 4 years I have lived in the area, the workers never get a simple drink right, everyday theres a different machine is broken, and half the items on the menu they cant even make.
Food: 1
Service: 1
Atmosphere: 1
They got the order right and offered up food that was on the menu. Suggestive selling? Hell yeah! Based on my order, they were able to upsell another $15 with of food. Good business tool. As a customer, this is awesome. As a franchise owner, this is something not to be overlooked. They have it together here.
Service
Take out
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Hash Browns
Walk in and no donuts are made. All the shelves are empty. They completely forgot about my order and when I finally received everything, nothing had condiments or was made right. Worse experience at a coffee shop yet in 35 years... honestly hope all the staff gets fired and replaced with people who actually care about their jobs.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
This by far the worst Dunkin donuts in the area. At first I thought it was because it was a new one and they were working on employees with this place has been open for well over a year now, and it has consistently been the poorest quality coffee that I have had at any Dunkin donuts. That's to say nothing of their atrociously long wait times atrociously long wait times.
You’re gonna pay for add ons or extras, not get them, and the staff won’t care. I’d love to speak with the owner. We try to give this place a chance time and time again, and the service fails every time. Something is always wrong with our order. We often do On The Go ordering for convenience sake. When our order is wrong, we always politely bring it up to the staff and they never care. They don’t offer to resolve the issue, provide credit, or even offer a genuine apology. We had another issue today, and I understand it’s Thanksgiving and no one wants to be there, but you can’t throw customer service out the window. I’m tired of paying extra for something and not getting it, and getting no respect in return when you try to bring up an issue. Please contact me.
