We went to Combo's yesterday for dinner, marking our first visit to the place. Our group consisted of four individuals, and we ordered sandwiches, salads, and soft drinks. Unfortunately, we experienced a delay in receiving our food. After waiting for approximately 30 minutes, we approached our waiter to ask about the delay. She apologized and informed us that there had been an issue with our order in the kitchen.
One of my friends expressed their dissatisfaction, stating that such a delay was unacceptable. The waiter assured us that the food would be served within 10 minutes. However, my friend responded by stating that if the food continued to be delayed, we would leave.
Later on another waiter provided us with empty plates so that we could begin sharing the food. To our disappointment, my plate was found to have a mosquito in it. We promptly informed the waiter, who replaced the plate. Unfortunately, the replacement plate was also dirty. At this point, the manager approached us and inquired about our experience. We explained the situation, including the delayed food and the issues with the plates.
To our surprise, the manager casually mentioned that the usual waiting time for orders is 30 minutes. This information had not been communicated to us by our waiter. Additionally, we expressed our concern about the lack of air conditioning, as we were informed that it was due to government electricity issues.
Finally, after a total wait time of 45 minutes, our food was served. Regrettably, it did not meet our expectations in terms of taste.
We hope that this feedback helps improve the overall dining experience at Combo's.
Service
Dine in
Meal type
Dinner
Food: 2
Service: 1
Atmosphere: 1
Starting from the waiting time until the food was served, we waited around 45 minutes!
One person is serving, taking orders, and checking the kitchen.
The taste was 7 over 10.
Service
Dine in
Meal type
Lunch
Food: 3
Service: 3
Atmosphere: 3
My 4 rating goes for the delicious crispy chicken burger . It was not as oily or heavy as i expected it to be . Filling was generous and the bun was fresh . The fries came soggy which i did not like at all. The delivery was on time . The online order was fast and accurate.
Very satisfying burger! The crisp is excellent, well cooked, not too oily. The portion is very generous, and the service even better. For a first experience, it’s worth it.
