This was by far the WORST cinnamon rolls we've ever had !! .. Bought a half dozen classic cinnamon rolls on Oct 22nd 2023 from your location at Bellevue square mall to enjoy with my family of five. I asked for a freshly baked box, I was told that's fresh even though they looked lame & unappealing inside the taped box. Got it home to find out they are 100% rubbery, baked under proofed, thin, tough & they were not gooey at all .. they were slimy & icky !!! No one was able to eat more than a bite or 2 & had to toss their plates in the garbage !!! .. First of all, there was a child (maximum 12 years old) at the cashier dealing with customers .. seemed to be the son of one of the workers !!! & taking so long to finish their transactions .. took me 15 minutes wait with only 2 customers infront of me... The worker on the counter was placing icing on one of the pans in a really bored carelessly way .. slapping the icing on top in a very disgusting unappealing manner .. Not sure what happened to that branch !!! .. Cinnabon isn't a cheap place to buy from ... Yet my latest experience is awful & I don't think I'll be buying from that branch again !! ...
Can't rate the food as I haven't eaten it and after what I saw I do not believe I will. Workers touching each other on the neck then grabbing boxes and tongs to make orders. Employee digging in her ear with gloves on. I asked for a cup of ice at the register. I don't care to be charged for a drink but I only wanted the ice. When I asked the female worker she looked at me like I was speaking an alien language and repeated what I said. I told her I had asked for it at the register. She proceeded to take the smallest cup and fill it less than 1/4 with ice. I left it for her since it was such a big deal I felt y'all needed it more. Really wish I wouldn't have tipped on top of paying for something I didn't receive. Will not be returning.
Service: 1
Atmosphere: 1
Located in Bellevue Square, always clean. Sometimes there is a long line, sometimes there isn’t. Food is always good. 4 stars.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Cinnamon Roll
I like their churros and cream. I always had great experience in the service and quality of food.
They have a small seating area if you decide to eat there.
Very disappointed! Used to be a good cinnabon store but last night was terrible. Icing is very lacking and the dough is very oily. We lined up for 10 minutes then waited for 8 mins to get freshly baked cinnabons and all we got was this. Wasted time and money!