I love Chipotle, but this location is very hit or miss and more often than not a miss and in severe decline. I’ve been here a ton of times over the years and basically in the past two years, it’s gotten pretty bad here. I’d say 1 out of 5 visits are really good, the other 4 are bad experiences usually because of a severe lack of professionalism from the staff or frequently being out of a significant number of times. Not all shifts are bad, but it seems like a majority of the time they are very understaffed and in severe need of a manager to help keep things consistent. Not sure why this Chipotle seems to be struggling so much and I hope to see improvements going forward.
Food: 2
Service: 1
Atmosphere: 1
Friendly staff and a clean location for Chipotle standards. The lines can be long on Friday evenings.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 4
Atmosphere: 4
The floor, tables and counters, the beverage station and the men’s room were all dirty. Like, “sticky and gross” dirty, not just “someone just got up and there’s some crumbs” dirty, though there was that too.
Staff was friendly and good tastes like all chipotle tastes. But don’t plan to eat there …
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 4
Atmosphere: 2
This Chipotle is not particularly good. The Guac always looks brown, and the restaurant itself is pretty dirty. Service is also not great.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 2
Atmosphere: 2
Recommended dishes
Burrito Bowl
The employees are always so nice and the store has great stock even during closing.
Service
Take out
Meal type
Dinner
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Side of Guacamole
I love Chipotle, but this location has got to be the WORST one in the entire tri-state area.
I have returned to this location a good number of times hoping for some kind of improvement, but it only ever seems to get worse. No matter what time or day I go, they never have anything ready and are ALWAYS completely out of at least 1 or more ingredients I want for my order. Even the one time they had all the food I wanted, the soda machine was broken. I have never once gotten exactly what I wanted from this store.
Tonight, I walked out with no food because when I arrived there was barely a scoop of white rice, no black beans, and only carnitas remaining for protein. I was told it would be a 20 minute wait for any of my desired items to hit the line.
The staff here are poorly trained, unhygienic, rude, and on more than a few of my visits, some of the individuals have been OBVIOUSLY HIGH.
One time, when the employee making my order asked me what meat I wanted, I said "steak". He made direct eye contact with me and repeated "steak, gotcha" back to me, and then immediately proceeded to put a scoop of chicken in my bowl.
The restaurant is always visibly dirty from top to bottom, so I never dine in. I shudder to think what the restrooms look like.
The point-of-sale system is out of order on a frequent basis, forcing ALL customers to place online orders and further lengthening the already painful process of getting food from this place.
NONE of the other Chipotle locations I go to ever have any of these problems. It's literally just this one, which leads me to believe that the blame rests entirely on the incompetence and negligence of the staff.
Whoever runs this location is clearly cutting corners wherever possible, especially in regards to ordering supplies as well as the hiring process.
I will not be patronizing this particular Chipotle again unless I receive proof that something has been done about these issues.
