All the visitors adore the menu that offers gorgeous Mexican cuisine at this fast food. Many people say that waiters offer nicely cooked burrito bowl, guacamole and steaks here. Food delivery is a big plus of Chipotle Mexican Grill. Most reviewers suppose that the staff is gracious at this place. Fine service is what a majority of guests point out characterizing this place. You will appreciate good prices. It's always good to try something new and enjoy the pleasant atmosphere. But google users rated this spot and it didn't achieve a high rating.
Oct2022: 0⭐: I would not recommend this location and this restaurant crew personnel.
I came by here and observed that there were parking spaces available in the front of the restaurant. I observed that there was seating outside in front of the restaurant and available seats inside as well. I entered the restaurant with my family members and decided to get bowls. We approached the worker at the counter who just stared at us without asking if she could help us. This person was rude and didn't even say hello or greet me. This girl who was filling the rice bowl, said the guy next to her was deaf and that's the reason why he couldn't hear my spouse asking for certain items. The counter areas where they were standing at were all dirty with food droppings. Wow! Look at my photos. Placing my order for the white rice, I asked for extra cilantro on my rice. The girl just looked at me and said I don't have cilantro to serve. I told the second guy to add cilantro to my food and he of course didn't speak and according to the other female didn't hear me. The final individual at the cash register commented that his cilantro is emaciated and mixed with lime. He commented that he does not serve cilantro on the side. I told him I didn't want cilantro on the side, I want it on my food...on my rice. He said again they don't serve cilantro on the side. So I told him again. I don't want it on the side. I want it on my food." I can't do that. It's already mixed. I can't do that". Out of all the Chipotle restaurants I've been to, I have always been able to have extra cilantro put on my rice and put on my food. Why is this one location different from the other multiple locations that I've been to other than the fact that it's filthy? The vegetables with peppers were cold and not served hot. Seemingly, every location that I have gotten the vegetable peppers. They were all served hot. The trash was piled up at the front door. When we walked in there was trash on the floor. None of the Tabasco sauces, that were off to the side, had any sauce left in the bottles.
Service
Take out
Meal type
Lunch
Price per person
$10–20
This location has always sucked. The food here isn't seasoned well compared to other locations (I eat a lot of Chipotle). The last time, there was ONE guy behind the counter doing everything and he was slow to boot. Had to go elsewhere.
Food: 2
Service: 2
Atmosphere: 2
I am a former employee at this location, and I have been frequenting it recently since the change in management. I have to say, I believe it has gone uphill in quality, tremendously. I’m going to leave the most honest and in-depth review I possibly can.
FOOD - The “grill guy” matters tremendously at Chipotle. They more or less determine how good everything on the “hot” side of the line will be. The last few times, I have seen my former coworker Luis cooking the food. I have to commend him and whoever else has been cooking the food for my last few visits.
The Rice - perfect consistency and texture, perfect balance of salt, cilantro, and lime.
The Beans - Luis, or whoever has been cooking the food, absolutely NAILS the beans. The pinto beans are the absolute perfect texture every time I’ve visited recently. Believe it or not, the BEANS have been the highlight of my bowl every time, just because they are cooked to the right consistency every time - not too watery, not undercooked.
The Meat - I order extra chicken every time, because it is so good at this location. It’s perfectly seasoned, and perfectly grilled - JUST enough that it has that salty, spicy, charred edge, without being over the top.
I personally don’t care for Queso, or Fajita veggies, but I would bet that they are excellent as well.
SERVICE - The service at this location has really gone uphill, in my opinion. Kai seems like an excellent manager. They served me multiple times, and have been very polite every time, with a smile on their face. They seem to treat their employees and customers with decency and respect. The woman working the line tonight (Monday 9/13) provided excellent service. She was quick and very kind.
Another thing - although Chipotle has become expensive, in my opinion, this location serves very fair portions. Obviously, they can’t make your bowl overflow, but I feel that this location does a good job of providing a satisfactory amount of food.
All around, solid service and friendly employees. They make you feel welcome and serve up delicious food.
ATMOSPHERE - This is an honest review, so the ONLY thing I can knock this location on is the Atmosphere. The tables are often dirty, and it’s a bit of a recurring issue. And, when I came for dinner tonight, I entered the men’s room to wash my hands, only to find a broken faucet. I’m not sure if they’d noticed the broken faucet, but there are well-stocked hand sanitizer dispensers in the restaurant that provided an alternative. Plus, it’s not like the employees were sitting around on their phones; everyone was working the entire time I sat and ate my bowl. They were trying their best, and I noticed.
In conclusion, if you want to go to a location that embodies “Chipotle Mexican Grill”, not “high schoolers serving chicken and rice that tastes like water” come to this one. You won’t be disappointed with the food or the service.
Food: 5
Service: 5
Atmosphere: 4
Awkwardly, I had to wait by the register for the staff to fill about 4 online orders before they took my family member's order. They should ask how many people are in your party and keep you all together. Still, I'm happy with my experience, since the bowl was full-- they didn't skimp. And the tables weren't egregiously dirty, but they had some crumbs.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Filthy, flat soda, stale chips, no napkins, forks or lid covers. No taste to food. Missing ingredients that no one seemed to want to make. Every table was dirty. Rags on the floor. Over flowing trash. Meanwhile the staff was too busy counting the tip jar.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
I ordered delivery twice from this restaurant during the same night and BOTH times they got the order wrong. With both orders they forgot the guacamole and I understand that one time may be an accident, but twice during the same night is just negligent. This location needs to do a MUCH better job in double checking the accuracy of orders. It is extremely disappointing and upsetting to have this happen
Restaurant doors were locked with a small crowd of customers gathered outside. We banged on the windows until staff came out. Staff said they had “only chicken”, and could not fulfill orders, even though they were still accepting orders online. Eventually they let us in and started making our orders.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 1
Whoever that female is that’s working right now or maybe not right now but at 2:40pm on Tuesday sept 5th is a huge btc cause I was nothing but nice and fast w my order and she acted like she was being forced to take my order and even worst didn’t even mark my burritos, 2 burritos basically the same just one thing different and doesn’t mark it… then takes for ever to give me my change back, do y’all check for elementary-level math atleast to be a cashier cause even tho it tells you how much you owe back she was having the hardest time to figure it out. Bottom line food was good for the price, the watermelon limonada was good, the customer service was dog fecal matter. Hopefully never have to see her there again.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 3
My last visit (April 2021) to Chipotle I had to make the EXACT same complaint I'm making now! I order ahead online, get to the store, the order is not ready and I have to wait 10 minutes! What is the purpose of ordering online if I can order in-store and get my food in less than 10 minutes???? The entire staff of young guys are just standing around carelessly and ambitionless. The food prep counter is sloppy with toppings smeared all over the place. Okay it's one thing to wait 10 additional minutes for delicious food, but the order was not even made correctly!! There was no lettuce on my bowl, no tomatilla salsa, no peppers/onions, one big chunk of barbocoa, RIPPED OFF on the guacamole, AND the food was cold!! I had this same issue back in April 2021 and was given a BOGO that expired after 30 days that I never used because that was way too soon to go back to that store. I was feeling hopeful tonight after a great workout at the gym and wanted to treat myself to dinner at Chipotle. False.
I don't even want my money back. I don't want BOGO. I 'd like to go behind the counter and make my own burrito just ONCE. Then we can part ways forever, Chipotle. I won't worry about eating trash food and you won't have to worry about me complaining.
Ordered a large bag of chips and a large queso, PAID $8.30.... and got a small bag of chips and a side of queso. I tried calling to get the difference refunded and apparently you can't talk to a live person here. I have heard nothing but bad things about ordering from chipotle. First and last time.
