Very disappointed in our visit today. This is the second visit we have made here, food was decent however when we got a copy of our receipt, I noticed a section that said 10% service fee. When I asked the girl behind the counter what this was for I was informed it was an automatic gratuity added to the bill for the "bakers and back house staff" that don't receive tips as well. I said what? The girl then dug out from behind the counter, a printed notice to all customers. This was not in plain view or posted anywhere to see. This was hidden from view. It reads as this: 10% Minimum Service Fee
will be applied to all
checks automatically. This
fee reflects our
commitment to compensating
our employees fairly.
Customers who wish to add
additional gratuity may do
so at the end of their
transaction. We appreciate
your understanding and
cooperation.
What in the world is going on here? I feel as though this is a cheap attempt to offset the cost of actually PAYING their employees a fair working wage, by passing it off onto the customer, and making it our responsibility to do it for them. We will not be back. As a company who "values" their employees and customers, you should do better. It is not the consumers responsibility to pick up your slack in paying your staff! Disgusted for sure. If this is a company policy you hold strong to, this notice should be CLEARLY POSTED in direct view of the customer, that can actually be seen, not hiding behind the counter covered by stuff. Most places post a notice like this right on their menu!
Service
Dine in
Meal type
Lunch
Price per person
$30–50
Delicious food, fast service, kind & friendly staff, and a cool building!
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Mocha Latte
Cool building but, like all the Black Caps (downtown Burlington, Stowe, Morrisville) the espresso-based hot drinks are generally terrible (molten-hot, thinned-out milk poured into burnt coffee). Some barista training wouldn’t go amiss. And they ain’t cheap either. Pastries and treats are only so-so.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 2
Service: 2
Atmosphere: 3
Black Cap does a great job of keeping the same excellent experience, products, cleanliness and customer service at each of their locations. This location has such a cool energy inside the train station and the service is outstanding. Even if you're not catching a train, this is a destination all on its own. It is a little pricey, but the coffee and treats are worth it!
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Mocha Latte
Great place to sit down, relax and have a cup of tea or coffee and a croissant. Plenty of room to sit and you can even watch them preparing bakery items.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Chocolate Croissant
A favorite stop after a day of skiing! Always friendly service and great coffee and pastries.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Mocha Latte
