2 stars for the cake only. I am in a wheelchair & sent my caregiver to pickup the cake I ordered online. She said there were 4 employees in the store & she was the only customer. One employee looked twice for the cake and told my caregiver she was at the wrong store. She asked them to look it up by my phone number. Surprise, the cake was found. 15 minutes of frustration & delay and no apology. None of the other employees stepped in to help. Your system is broken for online orders & your employees are clueless on how to serve customers. Loved the cake, hated I had to listen to someone, who was doing me a favor, complain.
Ice cream is as expected for the chain, but the store was enforcing a customer limit in the store presumably due to social distancing issues. They were rather rude about chasing out customers who missed the sign, which reflects what was described by the other reviewers of this location as well. It's understandable that there needs to be social distancing, but they could at least be a little more polite.
Night time crew has no customer service. Especial phenix we had been waiting in line, she acted like she was busy. A friend of hers walks in and she helped him. She has discriminated my husband and I . Closed your stores if you can not have great staff.
I ordered online a specific ice cream cake to be picked up, turns out it's very different. Color was off. The servers can't clearly tell, whether my online order pre-packed was a Quart or a Pint. I don't know if their online program was bad, or their server was just skipping things. Disappointed, considering how they are actually pretty good for their other in-store services.
Usually by quarts from here lately, even though I get cheated often with lightly packed or hollowish center (didn't even know this could be done in a tub compared to soft serve).
Staff are always 100% nice and patient however, and that means a lot nowadays imo when everyone's kind of in a tizzy or rush.
Today however marked a really nice and interesting experience for me, where the employee mentioned after packing it down very well, that he will check it on the scale... something I never saw the 10+ different times I came here...
He said he wanted to make sure he packed enough ice cream properly, and when I got home, there was certainly nicely, densely packed ice cream to enjoy this Friday night and weekend!
Will pay more attention to this. Normally prefer not to stare down employees while they pack down ice cream, but after realizing about the scale, I'll make sure to ask for future visits (and compare at home).
Good ice cream. The staff is really nice. The price are low and the ice cream are delicious. I will definitely come. The presentation should clean and revise the presentation stand of the ice cream. It was a bit in mess. But good shop.
Had a huge order some made of 1 scoop in cups n sundaes. All the cups were towering over the cup. The sundae with all the fixins was below cup line. Highly disappointed!
Ice cream tasted good. But as I waited for my order I watched an employee prepare an ice cream cake with her bare hands. No gloves. She would open an Oreo with no gloves and scoop ice cream and place it between. With no gloves, twisting Oreos apart. It was gross and I feel bad for the child that consumed a germ fested cake unknowingly
Many years ago I always got rainbow sherbet every month from here when I got my braces tightened. Well they're still around, and the service is just as I remember. They never seem to be out of anything and they got all sorts of toppings. You can even buy a quart to take home. Highly recommend.
