Usually we come in and everything is great but this morning we ordered pick up for 4 bagels toasted with butter and we received 3 bagels uncut, and not toasted and 1 bagel sliced and toasted. I get everyone has bad days but it is just disappointing to have to eat a bagel unsliced and toasted when you placed an order for pick up.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 2
Everything was delicious! The bagels were chewy and loaded with toppings.
Service
Dine in
Meal type
Brunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Had to use my AI assistant to determine if the flavorless, cold, bread circle was in fact a bagel. Apparently, by appearance, it is in fact classified as a Bagel. Not sure though. Also, I wonder if they understand the concept of “toasted.” I saw it enter a machine that may have been a device for heating food, but what came out was slightly less than frozen. This also begs the question, at that early hour, whether the bagel was even fresh to begin with.
Of course, never got my orange juice which is probably for the best. Most likely, would have been sugar water with orange dye or an energy drink with “orange like flavor.”
Not sure if the basic principle of our physical universe whereby two objects cannot occupy the same space at the same time was understood. The area for pickup and the “in-person" ordering are in the same spot which is already cramped to begin with. So if you enjoy shuffling around waiting for less than mediocre food go ahead. Just demonstrates the general thoughtlessness of Bagels ‘r US.
Finally, thank you so much (yes lots of sarcasm) for the globs of cream cheese that spilled on my shirt and pants in the car as I tried to separate the halves of the bagel. Apparently cutting the bagel in half is an “extra” fee. An attempt to cut it in half was made. I witnessed the sawing motion of a generally distracted employee, but in the end, as with everything else, failure was on the menu that day.
Just to be clear I have thrown away the everything even the burnt water that they labeled as “coffee.”
Please close this place down and allow another business to occupy this space…hopefully run by someone who cares.
