A total breathtaking experience. Great ambiance, good food and drinks, and above all friendly staff.
Service
Dine in
Meal type
Dinner
Price per person
$100+
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Ribs
My experience at The Refectory left me utterly dismayed, not only by the lackluster quality of the food but also by the alarming disregard for customer well-being and basic courtesy. Having dined here a couple of times, my recent visit ended in a distressing ordeal when my husband fell severely ill after consuming The Master Class burger.
Upon discovering his condition, I immediately reached out to The Refectory, leaving multiple messages and earnestly requesting to speak with a manager. However, despite assurances of a callback, my efforts were met with perpetual silence. Months have passed, and the promised response remains elusive, leaving me astounded by the sheer apathy demonstrated towards our ordeal.
Reflecting on the culinary aspect, the offerings failed to impress. My meal, comprising a salad and salmon, was unremarkable at best, lacking the freshness and flavor one would expect. Meanwhile, the Master Class burger, ordered by my husband, not only failed to satisfy but inflicted significant harm, prompting an emergency room visit in the dead of night.
The absence of empathy and accountability exhibited by The Refectory's management is deeply troubling. In an industry built on hospitality and customer satisfaction, their indifference towards our plight is nothing short of appalling.
For prospective diners, I implore you to consider alternative establishments in the area that prioritize customer care and culinary excellence. Your time and resources are better invested elsewhere, steering clear of The Refectory's disappointing and potentially hazardous offerings.
Food: 1
Service: 1
Atmosphere: 1
What a great place! The food was very good, the atmosphere was inviting and the service was top-notch. We were made to feel very welcome. My husband and I really enjoyed our night out here and will be looking to go back.
Food: 5
Service: 5
Atmosphere: 5
Restaurant is beautiful, food was delicious, my server was nice and attentive. There was one thing wrong that left a very sour taste in my mouth. The male manager was very nice to certain ethnic groups and completely ignored my table because we did not fit into the ethnic group he was catering to. I am honestly very shocked at the way he treated us and how nice he was to certain tables and not the others. I think the owner should really look into this type of behavior.
Service
Dine in
Meal type
Lunch
Price per person
$100+
Food: 5
Service: 4
Atmosphere: 4
I was worried at first because there were a bunch of empty booths and we were seated directly next to another group. I feel as though it's always good to give customers space especially if it's available so that would be my constructive recommendation for the hostess(es). We took it upon ourselves to just move to the bar and from then on the experience was great! Friendly bartender, we ordered the brohemian cocktail (happy to see a mezcal option) and entrees: blackened mahi mahi and scallops with risotto. Food and drinks were great. Atmosphere is nice and new. Bathrooms were just OK (could have been cleaner). Overall- a great experience with some room to improve. Would return and recommend.
Service
Dine in
Meal type
Dinner
Price per person
$50–100
Food: 5
Service: 4
Atmosphere: 4
