The food is exactly what you would expect. Okay bakery items, decent toasterwave stuff. The staff are helpful, the shop is full of older guys in the morning and people taking meetings after 9am.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Peet's needs to do a better job about hiring better employees and better training them. I stopped by the Orinda branch at around 4 p.m. On 10/19/23, to have a cold drink. Since it was too late to order anything caffinated, I ordered a DECAF iced latte and emphasized on the word DECAF at least a couple of times while ordering. When the drink became ready, I asked the barista if the drink was indeed de-caffinated! She hesitated a bit - I think realizing that she had made a mistake -, but rather than admitting to her mistake and then making the requested drink, she lied and told me that it was indeed a decaf drink. Her mistake cost me a night of sleeplessness, ruining my Friday for sure. The same employee, a month ago, asked me if I needed my change back, after I handed her a bill for the pastery that I had purchased. Customer service is definitely not nearly at the level that it used to be at Peet's, and I am very disappointed!
Food: 3
Service: 1
Atmosphere: 4
Nice location in downtown Orinda. It's well visited by cycling groups on the weekend. Service was quick for a plain coffee despite it being busy.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 4
They always seem to be short handed behind the registers in the mornings.
Service
Dine in
Meal type
Other
Price per person
$1–10
Service: 3
Atmosphere: 3
