Little mixed up with my order coming late, but management took care of it with ease. Food was amazing.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 4
Atmosphere: 5
Recommended dishes
Fried Rice
My recent visit to Kubo Restaurant left me thoroughly disappointed and dissatisfied, especially considering it was meant to be a special celebration for my husband's birthday. We opted to book their karaoke room, excited to have a fun evening, but unfortunately, our experience fell far short of expectations.
Upon arrival, it was evident that we were the first to utilize the karaoke room, as the setup was not properly prepared. It took a considerable amount of time to calibrate the settings, and it seemed like only one staff member knew how to handle the equipment, leading to further delays.
Service throughout the evening was sluggish, with extended waits for both ordering and receiving our food. When we finally managed to place our order, confusion ensued regarding the bills, adding to the frustration of the evening.
However, the most significant issue arose at the end of the night when we received the bill. Despite our total amounting to $77 and change (seperate bills including room charge per guest), the restaurant charged my bank account a staggering $282 and change. Despite multiple attempts to resolve the issue, reaching out to the restaurant and visiting in person, we were met with silence and indifference. It's been over a month, and we're still waiting for a resolution.
Overall, our experience at Kubo Restaurant was nothing short of a disappointment. The combination of poor service, technical difficulties, and unresolved billing issues has left a sour taste in our mouths. Regrettably, I cannot recommend this establishment to others, as our experience was far from satisfactory.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Recommended dishes
Sashimi App
Discovered this place about a month ago on IG and it's my daughter and I's new favorite spot! We always start with chicken gyoza & the crab ragoons 10/10. We just had lunch there today and our server Daow was so sweet and she had a very cheerful attitude. Will ask for her from now on. The sushi and pad Thai is amazing too!
Service
Dine in
Meal type
Lunch
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Super Spider Roll
Are server Nicole was very sweet, knowledgeable and provided great food recommendations. Everything we ate from the Tuna Lover Roll, the Pork Ramen and the Gyoza. We highly recommend Kubo. Be sure to request Nicole.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Wow great atmosphere and great food! Glad to have you in town! Very very good food!
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Beef Bulgogi Bao Bun 2
We had lunch today - everything was great - food - service - price. Will definitely return.
Service
Dine in
Meal type
Lunch
Price per person
$50–100
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Beef Bulgogi Bao Bun 2
Surprisingly good menu. Well prepared. Nicole provided exceptional service.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
I came when they first opened and I cut them slack the first and second visit maybe Ben the 3rd. However now there’s no excuse they’re no longer newly opened. My friends and I went to dinner and my order was the first one taken. The waitress repeated my order to me and it was correct. Time went on and a majority of the dishes were out already I reminded them on 2 occasions that my food was still not out. More time went on and the 3rd time the server said she may not have heard me and that she repeated the order to us. Yes you repeated the order and still forgot it. Like everytime we go there’s an issue with our tables food. The one in Ft. Lauderdale never gave us any issues. I was so excited when we found out they were opening one literally right infront of my apartment but the service is terrible. Update: I now rate this please a 1 star. They food is great but when I pay a good about of money for the food I want the service to match. I ordered for pickup I asked for a Kubo fried rice and an order of the combination fried rice with no onion or scallions. The girl that took the order was very nice and she repeated the order so I thought it was correct. I gave them the allotted time to go and pick it up. I got there and the food wasn’t ready I waited for 15-20 minutes more. So at this point it was like well over 45 minutes. The girl told me “I’m sorry the kitchen is slow right now” mind you they literally only had 3 or 4 tables of people. The place was almost deserted. There was no reason why it should have taken that long for a take out order. I finally get my order and drove home. I got home and the combination fried rice had onions and scallions in it. I called and asked for them to remake it. Luckily I live right infront of the restaurant so I walked back and got the new order (which was correct) this time they made it in less than 5 minutes. So this time around it took them less time then when I ordered it over the phone and gave them time to make it. I’m so livid with this location everytime I want to give them another chance they mess it up. Again the food is amazing but the service is absolutely garbage. I’d rather go to the Ft. Lauderdale location and get better service there. I spent $45 with tip on just 2 orders of rice. I wasn’t going to tip at all but I was like fine. They’re tip amounts were also outrageous. Save your time and money and do not go to this place they’re guaranteed to either have you wait forever for your food or mess up the order, or forget your order completely.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 1
Atmosphere: 5
