This location does not stock ground coffee - the app let me order $20 of ground coffee. I still don't have the coffee.
Dunkin donuts did not abide by their service level agreements to remedy this. It took 5 different methods of contact and 9 days to finally get the attention of the district manager. I asked for a refund at the kiosk, it "wasn't possible". I filled out a customer feedback survey. No response. I reached out on google maps, no response. I called the store and left a message with callback#, no response. I emailed them, no response within 48 hours. Looking at the email chain, my email was received march 5th, forwarded to DM march 8th, and not responded to until march 9th. Truly unprofessional.
Service
Take out
Meal type
Other
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1
Service people 🙄 without customers you have no job. After being ignored for 5 min she said place order on kiosk but your gonna wait a while .? Drive thru 1st?? Walked out never to return to this location. Hire better employees or don't bother.
Gpt the assorted munchkins as you couldn't order manually and just through kiosk. They only gave us 2 out of the 3 munchkin types even though they had all 3 available
Coffee took 20 minutes and I ordered a donut that the didn’t give me and then when I brought it up they said oops I don’t have it. Weak Dunkin’
Service
Dine in
Food: 1
Service: 1
Atmosphere: 1
These poor employees, Only two working the entire place on a saturday. They were absolutely slammed with orders, the place was a bit of a mess, they didnt even have any donuts. Im not surprised, dunkin is notorious for overworking employees.
Service: 5
Atmosphere: 2
I did not like having to order on their screens. It did not even have the donut I wanted on there. They lack customer service with having to place orders like this, plus I wanted to pay with cash and not a card.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 3
Service: 2
Atmosphere: 2
