We came here 03/02/24 night, and noticed that our tickets weren't adding up like they should. We'd won a couple Jackpots, and knew the amount should have been higher. Upon checking the play record we noticed that a bunch of our tickets were not loaded on our card. We took the print out to management, and they said they'd give us only part of the tickets we knew we won because we couldn't prove the amount. I requested that they pull cameras, and they denied my request. They basically told me I needed to be grateful they were willing to give me anything at all. I'm not going to feel grateful for being screwed out of something I legitimately won, and the assertion that I should is, quite frankly, offensive.
Price per person
$50–100
Service: 1
One of the ticket redemption girls made an honest mistake and called the manager over! Sean (manager) admitted they messed up and made it right for me and my two boys with some free pizza and fries! This is the type of actions that will always keep us coming back to Dave and busters queen creek! Thanks so much !
Food: 5
Service: 5
Atmosphere: 5
We took our grandson here for the arcade games and when we took him to trade his points in, we were told he had way less than he should have. We complained about it and the girl asked if we took any pictures of points he earned at the games. Seriously? Who does that! Anyway, not ever going back. Their machines obviously don't track points correctly.
We came here 03/02/24 night, and noticed that our tickets weren't adding up like they should. We'd won a couple Jackpots, and knew the amount should have been higher. Upon checking the play record we noticed that a bunch of our tickets were not loaded on our card. We took the print out to management, and they said they'd give us only part of the tickets we knew we won because we couldn't prove the amount. I requested that they pull cameras, and they denied my request. They basically told me I needed to be grateful they were willing to give me anything at all. I'm not going to feel grateful for being screwed out of something I legitimately won, and the assertion that I should is, quite frankly, offensive.
Price per person
$50–100
Service: 1
One of the ticket redemption girls made an honest mistake and called the manager over! Sean (manager) admitted they messed up and made it right for me and my two boys with some free pizza and fries! This is the type of actions that will always keep us coming back to Dave and busters queen creek! Thanks so much !
Food: 5
Service: 5
Atmosphere: 5
So many memories already made here! Come in for the fun and games and stay for the food and drinks! Been here many times and the experience is always great!
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Buster's Bacon Burger
A nice little Dave and busters for the area.
My biggest complaint is having opened a tab at the bar and buying a play card through the bar as they keep your card. When closing out, the entire bill of food, drinks, and play is totaled together, and you are expected to tip on the entire bill.
Why am I tipping on a play card?!
Tipping on food and drinks, yes, but being handed a play card & it added an additional $70 to my tab... no.
My main Bartender was fine over all, however at one point I walked up to customers tossing a football to another Bartender, who missed and it hit me..not a word was spoken towards me, nor was I even addressed by her for my order, she only laughed grabbing the little ball and walking away. I had to walk to the other side to be acknowledged or served...
Service: 4
Atmosphere: 4
