I come here all the time on my lunch break and I’ve never once had issues in the past. But today it took me over 15 minutes to get through the drive thru then when I ask for a side of sour cream she tells me I have to go all the way back around and wait in line again for a SIDE OF SOUR CREAM. She hadn’t run my card yet so there’s no reason for her to not have been able to just add it on real quick. Then forgets to hand me my drink, and when I ask for it she gives me attitude and tries to hand me the wrong drink. I’ve worked fast food and make it a point to be respectful when I’m being served because I know how it can be. But this girl gave me attitude for absolutely no reason and I won’t be returning if that’s how I’ll be treated again in the future.
Also, nacho fries should be a permanent menu item! Sad to hear it’s gone again 😭
Edit: I also ordered a chicken quesadilla with extra cheese and there’s literally no chicken on it, no sauce, and less than the NORMAL amount of cheese. What is going on today??
Edit 2/20 went back and again took over 10 minutes to get through the drive thru. They weren’t busy, 2 vehicles in front of me, one behind. I pulled up to the speaker immediately after the pickup in front of me pulled up. Sat there for a solid 2 minutes with no greeting, not even being asked to wait a second. Just silence. I finally said “hello?” And she said “yes?” Then I ordered the same thing as last time but no drink. Watched them hand my bag to the guy in front of me and was a good minute before he gave it back. Then finally got his and left. Same girl at the window as the other day. No greeting, certainly not a smile. Told me my total and took another order before running my card, then handed me my bag and immediately slammed the window in my face without another word. I was already lacking on time because of sitting in line so long so I didn’t have time to go back and complain in person. There was actually chicken on my quesadilla this time, however despite me paying for extra cheese BOTH TIMES, I STILL didn’t get it or the sauce that’s supposed to come on it, and this time my cheese wasn’t even melted in the quesadilla or cheesy roll up, and the tortillas were STALE. I will certainly not be returning to give them a third chance.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Quesadilla
I placed my order, payed at the kiosk. All the employees standing in back talking. I asked if any body was working and the manager said not to talk to her employees. Worst service ever.
It was taco bell; I give them high marks for the food: kiosk for ordering is flawless. The restaurant was clean and pleasant
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 3
Normally this location is pretty good. Unfortunately tonight, not so much. I ordered two supreme double decker tacos, was charged for supreme, and received regular ones and with no receipt to use to complain. That's okay- it's not like they answered the phone when we called about it anyway. As an ex TB employee I'm not ashamed to say y'all can do better. PS- Why out of Baja Blast? Y'all are supposed to have back stock lol
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 2
Service: 2
Atmosphere: 2
Either tortillas or the oil they are cooking in is old. We ordered a Mexican pizza and the tortilla part tasted like cardboard!! Bitter and just bleeehhh. Unfortunate.
Service
Dine in
Meal type
Dinner
Price per person
$1–10
Don't ever order from here, especially if it's delivery. They used literally no meat, spoke no English OR SPANISH and they were horrible over the phone mocking me for not speaking her Asia language, my damn apologies 😒
Food: 1
Service: 1
Atmosphere: 1
I'd given 0 stars but couldn't customer service here absolutely horrible all the employees were playing on their phone including manager. Nobody bothered to greet or acknowledge they had customers. Never changed gloves after handling money either
Food: 1
Service: 1
Atmosphere: 1
There was a bit of a wait for someone to pick up the drive-through speaker, but there were no further issues from there.
Food was on time, but the meat was a bit cold. Other than that, customer service was standard. Overall, it was a reasonable service and quality
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 3
Service: 4
Atmosphere: 3
Recommended dishes
Quesadilla
Ordered online through the Taco Bell app, received a black bean chalupa instead of a beef chalupa in my value box. Instead of just being helpful and resolving the issue by switching the item out was told to contact the app since it’s not in their “system” and it’s a “third party”. Turning a very simple fix into a bad review and having to reach out to Taco Bell app about the issue. 0 problem solving, 0 customer service. Pretty annoying.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 2
Not only do they not have drinks like at all, but they refuse to discount you. Miss part of your order. I had to come in to get the rest for it and the lobby was disgusting but even worse the food prep. Every kid in there had an attitude. Didn't know we lived in the ghetto like this. I thought the one on 529 was bad but this place is nasty. Hopefully we don't get sick. They would not help up front also. Horrible!!!!
Meal type
Dinner
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
