We ordered on the app for two iced white mochas, we get there and the girl working there says they are out. On the app, Starbucks locations can edit the availability of their items and this starbucks did not. Marissa was the only girl that was working and her attitude was absolutely atrocious. She told us they were out of white mocha and we asked how we could get our money back and she just said go through the app. The worst attitude I have seen from a Starbucks worker, walking away from us, shrugging her shoulders, and did not try and help us at all. Finally we went to the manager of the Ralph’s and she said Marissa’s boss was out for the day. She called him and he said they actually did have it, she just didn’t look for it. The manager told her to go to the back and look for it. We waited there for a total of 30 minutes for 2 drinks. Finally another manager came over and gave us a $15 gift card for the inconvenience before we just decided to leave. I do appreciate the managers for understanding our frustration, but I would say as a Starbucks worker, at least put on a fake smile and seem a little enthusiastic to make it look like you’re trying.
Service: 1
Came in and attempted to order a caramel Brule, was informed they were out of it. So I ordered a white mocha with add shot. Ended up getting coffee and warm milk, no flavoring. Went to have it fixed but the batista all ignored me trying to get their attention. So I went to return it instead, and they didn't reimburse for the add shot. Manager gave me a $4 gift card though for "my troubles". Went to use gift card today and manager never activated it. So her "I'm sorry for our mistake" was just a slap in the face. I'll never return to this location. I suggest nobody else does either.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
I have been standing her for about 5 mins and no one is here. I actually tried to order like 10 minutes before I shot this photo and the girl working the cashier said she was busy and she looked at me with some sort of weird look. So I left and gave her a chance to sort herself out. Came back and there's no one here now. Note it's about 4:15 pm. So hopefully she gets some much help to run the cashier. I guess no coffee for me. Thanks Starbucks at least I saved 5.35$.
Service: 1
Atmosphere: 1
I came to get my coffee and there was only one guy taking orders and making coffee, this place should hire more people or put at least 2 persons, kalvin was doing the best as he can 💪this bad review is for starbucks not for kalvin
