Saltgrass Steak House Restaurant in McAllen

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#110 Van 748 in McAllen
9.3
19 Beoordeling
Sfeer
9.3/10
Voedsel
9.3/10
Interieur
9.3/10
Prijzen
9.3/10
Dienst
9.3/10
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Prijs & Keuken
$$ American, Steak House, Bar
Restauranttype
Restaurant
Over
Don't forget to eat good pork ribs, fried prawns and ribeye at this steakhouse. If hungry, come here for tasty cheesecakes, brownies and biscuits. It's a must to taste delicious margaritas, wine or draft beer while coming to Saltgrass Steak House. Drink the great cortado or good lemonade offered here. This place is perfect for celebrating an anniversary, a wedding or a birthday party. This spot is recommended for the energetic staff. The fine service is something these restaurateurs care about. Here you will pay democratic prices. At this steakhouse, people can enjoy the pleasant atmosphere and spectacular decor. As for the Google rating, Saltgrass Steak House achieved 4.4.
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My recent visit to Saltgrass Steakhouse was a mix of pleasant surprises and disappointing moments. Arriving at the not-so-busy time of 3:30 pm on a Saturday, the restaurant was less than half full, which set an expectation for quick and attentive service given the visible abundance of waitstaff preparing for the dinner rush. The immediate seating was a welcome start, signaling a potentially smooth dining experience. However, the restaurant's temperature was uncomfortably cold, presumably due to an overly enthusiastic air conditioning system. This minor discomfort soon became a recurring theme affecting not just the ambiance but also the dining experience directly. Our waitress, while promptly arriving to take our order, embodied the awkwardness I've come to notice at this location. Service missteps, such as forgetting straws and needing multiple reminders for simple requests, hinted at a lack of attentiveness or perhaps training. Service speed also left much to be desired, as tasks seemed to take longer than one would expect in a less-than-busy setting. The culinary experience further mirrored this inconsistency. The decision to butterfly a medium-well filet mignon without consultation was perplexing and unfortunately resulted in an undercooked meal. Additionally, the chilled environment hastened the cooling of our dishes, detracting from their enjoyment. A glaring issue was the lack of follow-up service. Our waitress's absence post-serving, especially to check on our satisfaction or even when refilling drinks, felt neglectful. The missed opportunity to correct or address our concerns, such as the forgotten condiments requested from another staff member, compounded the feeling of neglect. Observing our waitress struggle to manage merely four tables raised questions about either her capacity or the establishment's operational efficiency. This observation was hard to reconcile with the otherwise buzzing activity of the staff preparing for the evening. In conclusion, while Saltgrass Steakhouse offers the promise of a delightful dining experience with its quick seating and potentially great food, the execution falls short in service and attention to detail. The ambient temperature, service lapses, and food preparation issues suggest a need for management to reassess both the staff training program and the restaurant's environment control settings. Service Dine in Meal type Lunch Price per person $20–30 Food: 2 Service: 2 Atmosphere: 1
Service Dine in Meal type Dinner Price per person $30–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Ribeye Steak with Mashed Potatoes
Service Dine in Meal type Dinner Price per person $100+ Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Ribeye Steak with Mashed Potatoes
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김완수
Bron: google
10
3 weeks ago
had a wonderful lunch. fully enjoyed. wanna go again. Service Dine in Meal type Lunch Food: 5 Service: 5 Atmosphere: 5
Kat our waitress was amazing!!! Super knowledgeable, super friendly, gave us the best service! Food was top tier! Definitely coming back and I hope she is our waitress again! Service Dine in Meal type Dinner Price per person $20–30 Food: 5 Service: 5 Atmosphere: 5
Service Dine in Meal type Dinner Price per person $20–30 Food: 5 Service: 5 Atmosphere: 5
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김완수
Bron: google
10
A month ago
Service Dine in Meal type Lunch Food: 5 Service: 5 Atmosphere: 5
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Yvonne M Garza
Bron: google
10
2 months ago
Started the evening with Especial Margarita. It was not too strong and nice flavor. I ordered the steak and shrimp meal. Steak was perfectly cooked also great flavor. We ended the night with the carrot cake. Our server highly recommended. He was spot on. The carrot cake is large and could probably feed three people. Server was delightful and friendly. He made the evening enjoyable. Overall, great food, great drinks ka and great service. Service Dine in Meal type Dinner Price per person $30–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Carrot Cake
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roman jimenez
Bron: google
6
2 months ago
Wish I could give half star reviews. The service felt rushed, even though there was plenty of seating. There was a few very small issues with our food. One being the toppings on our steak werent correct. Of course, the order wasn't remade, they just swapped toppings in less than two minutes. One of my sides, Mac and cheese, was pretty much cold. My drink was incorrect, but close enough so I didn't say anything. Other than that the steak itself was just alright, though it was properly cooked. Overall I'd say it's hard to justify the price, given the quality of the food and the service. One time experience, never again. Service Dine in Meal type Dinner Price per person $20–30 Food: 3 Service: 3 Atmosphere: 4 Recommended dishes Ribeye Steak with Mashed Potatoes
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Yvonne M Garza
Bron: google
10
2 months ago
Service Dine in Meal type Dinner Price per person $30–50 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Carrot Cake
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