Rusty Chandelier Winkel in Chester
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Prijs & Keuken
$
Coffeeshop
Restauranttype
Winkel
Recensies
22
recensies
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Datum vanaf - Datum tot
Bron:
10
2 months ago
What could be better than an old-fashioned soda fountain? The staff were helpful, pleasant, and made us delicious treats. There's a wide variety of unique gifts to shop from with something in all price ranges.
Bron:
6
2 months ago
We recently visited this coffee shop for the second time, hoping for a better experience than our first visit. Unfortunately, our expectations were not met. Upon entering, we were disappointed to find that no one greeted or welcomed us . This lack of acknowledgment made us feel unwelcome right from the start.
To add to our disappointment, the barista immediately began informing us of the items that were not being served that day. While I understand that menu limitations are sometimes inevitable, the way it was conveyed to us felt negative and almost as if we were being scolded for coming in. As a paying customer who genuinely wants to support local businesses, it can be quite frustrating to be treated as a burden rather than a valued customer.
Customer service plays a crucial role in any establishment, especially in the service industry. It is essential for businesses, particularly local ones, to create a warm and welcoming atmosphere for their customers. Sadly, this coffee shop fell short in this aspect. I believe that a simple greeting and a friendly attitude can go a long way in making customers feel appreciated and eager to return.
While I understand that every business has its off-days, it is disheartening to have a consistently underwhelming experience. As a result, I am hesitant to give this coffee shop another chance in the future. I hope that they take customer feedback into consideration and work towards improving their overall hospitality and customer service.
Bron:
10
3 months ago
Super friendly and homely! Store is very clean and a ton of really unique signs, clothing, seasonal decore etc… and…. My favorite part; the ice cream/coffee bar!
I’ve been coming to this small shop since they’ve opened and will continue to support them.
Chocolate Malt shake 10/10
Butter Pecan shake (seasonal) 10/10
Service was impeccable with heart to heart conversation. GO SUPPORT THE SMALL TOWN businesses! I want to see them stay in business.
Bron:
10
3 months ago
Staff is friendly and knowledgeable. Love their matcha latte, it’s the only place in town to get one! My favorite spot to stop in when I’m visiting family in the area. Grab a latte and go sit by the lake and listen to the ducks!
Bron:
10
3 months ago
Cute but a bit pricey
Bron:
2
6 months ago
Our family used to love this place but since it has changed ownership, every time we stop in we experience rude customer service from the staff. It feels as if we are a burden to be there. No one smiles, no one even greets you. It’s so disappointing, sad and frankly it’s frustrating to be treated such a way when you’re a paying customer. We made our final stop in yesterday in hopes for change, kindness, or simply smile to our children - nothing, same old story. We will not be back and we hope to see things change in this sweet, small town of Chester.
Bron:
10
6 months ago
Stopped here for coffee on our way out of town. Best coffee I’ve had in a long time. Excellent selections of coffee drinks & milkshakes, plus a couple of fresh tasty pastries. Nice shop as well!
Bron:
4
6 months ago
Went for shakes and malts 30 minutes before close and were turned away (unless we wanted scooped ice cream) with looks of disgust from the staff. We used to LOVE this place and the new staff has made us feel unwelcome multiple times.
Bron:
10
6 months ago
Great store. The new owners have done an amazing job of remodeling the whole store. Enjoy taking my family in. Staff always greets and is very helpful. Looking forward to our next return. They have amazing coffees.
Bron:
2
6 months ago
Don't waste your time. Ice cream flavors aren't anything special and employees are nothing but rude.
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