This review is for Pavillions Bakery at Antonio Parkway and La Promesa in Rancho Santa Margarita. I am very happy and relieved that they were able to accommodate my request for a small rainbow cake for our daughter’s 4th birthday celebration this weekend. This morning, January 12th, I went in around 9:30 a.m. and spoke to Jolene at the Bakery and put in my order to pick up after 2:30 p.m. I explained exactly what I wanted-a white cake with a rainbow drawn on top, as that was her one request. Ralph’s bakery by RSM Lake did not make the rainbow cake as promised (it was only a white cake with blue writing with no rainbow anywhere on the cake when I went to pick up) so I ran into Pavillion’s this morning last minute, hoping they could provide me with a new rainbow cake. We’ve had positive experiences at this Pavillion’s bakery in the past couple of years buying all kinds of cookies for class parties as well as cupcakes and birthday cakes for family’s birthdays. They are always very helpful, accommodating and communicative, which we really appreciate. Thank you so much-our daughter is very excited and it looks so cute!
My experience with Chase at Pavilion's flower section in Rancho Santa Margarita on December 16, 2023, was truly delightful. Chase's kindness and helpfulness while I was purchasing an orchid flower were exceptional. His genuine warmth and expertise added a special touch to the shopping experience. Kudos to Chase for making the visit memorable and enjoyable.
I just had to give a compliment to the Bakery Dpt. Especially the desert artist "Gustavo". I have seen decorations before in other stores but his takes the cake. I rarely take the time to write in however this recommendation called for it. Thank you!
This place has everything you could want in a grocery store when price is no object! Check out The Bistro for a yummy lunch (open 10-6). I tried the Ono Bowl and he made the zucchini noodles right in front of me! They also have fresh made sushi packaged to go.
Its not so much the prices as its some of the employees. I've noticed too many times Male employees staring at young girls, I prefer to shop here solo now for this reason. When I say young I mean 11, 12, up to maybe 15. To clarify, these are full grown men staring at little girls. Although I understand that to stare is not illegal, it's creepy to see this happening damn near every time I've shopped there. Between your produce and meat departments, you've definitely got an issue as well as your self checkout area, although I have not seen that culprit in a few months. As a customer, this is extremely off-putting. As a parent, this is unacceptable, and as someone from the law enforcement community, you should take this "Review", extremely serious...12/10/23.
I bought raw chicken from this location Saturday, Sep 30. The item was stored in the refrigerator immediately when I got home. The meat smelled rancid the next day and the edges has turned green. What is appalling is how the people behind the counter reacted to my complaint even if presented with the evidence, treating me more as a nuisa
