For me that was the best McDonald’s that I went for a long time. Everything was clean, employees were super polite, my sandwich was with the bun aligned, cheese in different directions, right amount of condiments, nice beef temperature, super fast. Congratulations for all the staff and the owner of this place.
Food: 5
Service: 5
Atmosphere: 5
Asked for only ketchup, not only did they put onions on it, they HID THEM in-between the 2 patties and the cheese. So that when I checked the burgers at the store in front of the them they looked ok. When I got him I discovered TONS of onions shoved in-between the cheese. Infuriating.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
If you order anything that includes sauce (nuggets for example) triple check the takeout bag. I’ve been to this location a dozen times and they tend to forget my sauce every single time.
Food: 5
Service: 2
Atmosphere: 4
UPDATE: I frequently go to this McDonald's because it is on my way home. I was extremely disappointed with the service today. The woman behind the register was rushing through orders so quickly that I could barely get my entire order in. And even then, she managed to get it wrong. She missed specific add ons to the sandwiches (which I paid for) and added extra items I did not ask for. The sandwiches looked like they were thrown together in haste. And one had so much mayo, that was all you could taste. And, not to seem petty, but, she gave me cash back for the cost of the extra large fries she added to the order but did not reimburse me the taxes I paid nor the add ons. I won't be returning there. It's not worth the aggravation.
PAST REVIEW: I used the mobile app for the first time to order here. It was easy to use but would not accept payment. The cashier politely assisted me with the issue and my meal was ready to be picked up immediately after. Everything was fresh and prepared to my specifications. They have a nice friendly staff and quick service.
Service
Take out
Meal type
Dinner
Price per person
$20–30
I usually don't leave bad reviews. This location has been the worst one that I have had been. The service, attitude, and tone of the store manager was extremely horrible.
1. She took my order and couldn't even wait for 1 minute for me to take out my money to pay. She opened another cash register and helped the next customer behind me. I had to wait for 2-3 minutes until she was done taking their long order.
2. When I asked her about the deal on the apple pie, she didn't seem willingly to let me know the deal of 2 apple pies.
3. I ordered a Kid's meal with choice of hamburger, 2 fries and HD fruit punch. The person who took the order, charged me 2 small fries and a hamburger separately and no kid's meal. When I told her that that wasn't my order, her tone was terrible and told me that she didn't hear me saying I want to order kid's meal while I told her multiple times that my little 6 years old guy standing there and I told her that we wanted kid's meal. She also raised her voice on me that she didn't hear me or my little guy wanted kid's meal for a few times. The worst thing is that she walked away. The worst customer service that I have ever experienced in my whole life. No smiley faces on her or anyone working there!!
Even my little guy noticed on the customer service at this McDonald's inside Natick Mall. While it is convenient for shoppers, there needs to be changes at the location. This was my 1st experience and will also be my LAST.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
I don't eat McDonald's. I stopped eating them after months ago actually. But the Natick mall doesn't really have options that I like so I decided McDonalds. The food was fine, all McDonald's taste the same to me. So I can't help you much on that end. But the service was extremely fast. The lady taking my order was very kind and the food did seem fresh or as fresh it can be I suppose. But yeah it was a fine exchange, nothing special. Finding seating is the hard part since the tables tend to always be full. But it's a food court so what are you going to do?
Service
Dine in
Meal type
Lunch
Price per person
$1–10
I waited in a long line and presented my receipt to the cashier (which had one of those codes for a free medium coffee that you can receive after filling out an online survey). At first, the cashier didn't know if he could take it, but after calling a manager over, the manager tells me they can't accept it, crumples it up, and throws it away. I was kind of taken aback. If you can't accept it, at least give it back so I can try to use it at a different location. He didn't apologize at all or explain anything. I've never had a problem with this location before, but I guess don't come here trying to get your free coffee.
I came to the food court with my sister and her friend to get some lunch on 11/17 at 1:25. Our friend ordered a plain cheeseburger and that’s it. She waited for 10 minutes while other people were getting their food, and they had ordered after her. My sister and her friend asked what was going on and the woman told the girls with a bad attitude that the orders go by number and they needed to wait. When our food finally game the woman then said with bad attitude, “you have your cheeseburger now go”. If the woman is gonna have a bad attitude with the customers then she should not be working at the front. Horrible service and bad attitude. Will not be coming back for a while.
Ordered a spicy chicken sandwich that came with no sauce and a single pickle.
It was a piece of chicken, toasted buns and a single pickle.
I'm not one to complain but you gotta sauce up a chicken sandwich or you're looking at a desert in the mouth.
