I am writing to express my extreme dissatisfaction with my recent visit to Krispy Kreme. Today, I went to the store with my son, excited to take advantage of the Leap Day special and enjoy some delicious donuts. However, what should have been a delightful experience turned into a complete nightmare.
Upon arriving at the store, I was dismayed to find that despite the "Hot Now" sign being illuminated, I was unable to purchase any hot donuts. When I inquired about this discrepancy, I was rudely informed by the manager on duty that they could not sell hot donuts until the cold ones were depleted. As a long-time customer of Krispy Kreme, I have never encountered such a preposterous policy. The entire purpose of the "Hot Now" sign is to indicate the availability of fresh, hot donuts, and to be denied this experience was both baffling and disappointing.
In addition to this outrageous policy, the behavior of the staff further exacerbated my dissatisfaction. The manager's dismissive attitude and refusal to provide a refund when requested was completely unprofessional. Moreover, the overall demeanor of the staff was appalling, with rudeness permeating every interaction.
To make matters worse, I witnessed an incident involving an elderly lady in line who needed to use the restroom. When she approached an employee for the restroom code, she was callously informed that she would have to wait in line to make a purchase before receiving the code. It is utterly unacceptable to deny basic human dignity to someone in need, especially an elderly individual.
The lack of basic customer service skills exhibited by the staff at this location is truly disheartening. It is clear that comprehensive training in customer relations is desperately needed.
I am deeply disappointed by the substandard experience I endured at Krispy Kreme, and as a result, I will be filing a formal complaint with corporate headquarters. It is my hope that swift action will be taken to rectify these issues and ensure that future customers do not have to endure similar mistreatment.
Food: 1
Service: 1
Atmosphere: 1
This is my first time visiting this place to pick up an order that was placed yesterday. The order was not ready, and they did not want to try to get my order done. Instead, just give a refund. I explained to them this is for an event tomorrow. Then I was told to wait 20 minutes but actually waited 40 minutes. I asked to speak with a manager to get to get at least free dount for my son who was waiting with me. The manager on site denied the request and told me that I had been refunding everyone today and had to ask my employer to stop doing what she was doing to get your donut done. I will not be coming back.
Service
Take out
Meal type
Other
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 1
Very horrible experience. I only come there to get fresh hot donuts. Otherwise why would I pay $2.40 for a donuts. But this time when I came, they say we are behind schedule for delivery and we are only making for pre order. Really?
There were 100s of donuts coming and couldn’t give 1 donuts. When I asked they said - when light is led outside then only we serve fresh hot donuts.
I mean really?
If this brand needs to survive and thrive, customer experience needs to improve.
I was planning to order 4 donuts but only order 2. I wouldn’t have ordered even one but my son wanted.
Service
Dine in
Meal type
Other
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
When i reached the store, i saw 2 lines. So i went stood in what i thought was shorter line. I didn’t realize there was one line feeding into two registers. When i tried to order, the person attending to me asked me to go back to the line with disgust in her face as if i had committed a big crime. Either way, it was my turn next. They need better training. My coffee was super hot and i didn’t get cardboard protection on my cup, which burnt my fingers. I got out of there as fast as i could. Those looks are unbelievable, as if i owed them something.
Service
Take out
Meal type
Dinner
Food: 4
Service: 1
Atmosphere: 1
Recommended dishes
Original Glazed Dozen
Clean, new Krispy Kreme. Consistent and a nice treat. I stick with chocolate glazed. Simple and delicious.
I honestly don't know how I ended up in this area, but we saw the Krispy Kreme and decided to stop in. Happy we did.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Original Glazed Dozen
Yummy Glazed doughnuts, lemon filling, chocolate, etc
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 3
Recommended dishes
Original Glazed Dozen
