Experience:
Recently, I visited a Dunkin' drive-through to grab a pre-travel donut. Due to my car being repaired, I was driving a rental vehicle and positioned slightly further from the speaker than usual. The initial staff member who took my order was friendly, but unfortunately, the experience at the payment window fell short.
Feedback:
The individual who completed my transaction, Anika, displayed limited customer service interaction. Upon receiving my debit card and expressing gratitude ("thank you for taking my order"), I received no response. Anika simply took my card, swiped it, and returned it without extending her hand out the window. This required me to unbuckle my seatbelt to reach for the card. Despite my follow-up "thank you" and a departing "have a great day," I received no acknowledgment.
Suggestion:
Moving forward, I believe Dunkin' could benefit from emphasizing customer service skills during the hiring process. While understanding the challenges faced by today's workforce, ensuring a positive customer experience remains crucial. Ideally, interactions like this can be avoided, preventing situations where customers feel like they're providing better service than the representative.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 1
Atmosphere: 3
Recommended dishes
Donuts
2 days this week I have ordered my dunkin' donuts coffee via the app. When I got to the store multiple people were already waiting for their drinks I stood there 15 minutes and no one was getting their orders filled. On one of the days there were at least 12 people waiting and very frustrated. Both times I have walked out and not gotten my drink because I couldn't wait any longer.
Service
Take out
So i accidentally ordered food from the wrong dunkin. I was late for work and didnt realize. When i asked what to do to get my money back all she could say is you didnt call??? Right i get it but im not going to loose my job over dunkin. I didnt like at all how the manager handled the situation at all. Sometimes compassion goes a long way to keep a customer! Just saying.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 2
