Today was the 4th time my husband and I went to this restaurant and the 2nd for our son. All former employees and the chef are gone. The new employees have no sense of how to treat customers. Service was extremely slow and us 3 were the only customers on premises. Our empty soup dishes were removed after 1/2 hour ;the main dishes took over 1 hour to be served and the cannoli were awful. The cook has no knowledge whatsoever about food presentation nor does he know how to prepare and present the cannoli. Such a disappointment! I will be cancelling a reservation for 12 people I had planned to take to the restaurant.
To the Owner: You offered me a free meal for me and my family which I'm declining because the problem we encountered will not be solved unless your new employees get extensive training on how to treat guests and make a satisfying presentation of the food when served. Also,I've tried to reach you since December 21,2023 through e-mails,texts and phone calls to cancel my reservation for 12 people on January 15,2024 and ask for my deposit to be returned,but,up to this day, January 11,2024, I still haven't heard from you .
Food: 4
Service: 1
Atmosphere: 1
Lugar super agradable, me encantó la comida, las pastas son riquísimas, los postres también deliciosos, el ambiente super bueno, excelente atención, nos recomendaron bebidas para acompañar la comida y el postre. Lo recomiendo
Service
Dine in
Meal type
Dinner
Food: 5
Service: 5
Atmosphere: 5
Lo mejor que he comido en Miami, buen ambiente, excelente atención, excelente comida, excelente selección de postres, no puedo esperar volver para repetir. Recomendadísimo.
Meal type
Lunch
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Shrimp Scampi Royale
If I can give this place 0 stars I would.
PLEASE DO NOT COME HERE. GO SOMEWHERE ELSE.
This awful place will NOT last.
CONS FOOD
-I was served RAW salmon
-a guest in my party was served OVERCOOKED hard as a rock steak
-When they cooked my salmon, they put cheese all over it and turned it into a new dish which is NOT WHAT I ORDERED since I can't eat cheese.
-the calamari was rubbery and soft
-the meatballs tasted frozen and awful
*when the chef came over to look at my salmon he said that they get their fish from the distributor PRECOOKED and that he just dips it in water so it was impossible to undercook it and both the sever and chef were ARGUING with us saying that it's not raw. HELLO?! Does that look raw to you??
*When I spoke to the server about the chefs comment she told me that it's NOT precooked and everything is made fresh. Which goes back to my salmon being raw.
*Because of the mess up of the fish and then the remake being wrong which ended up having to be given back to the server taken off the bill and not replacing that one. I didn't have anything to eat besides having a few pieces of the rubbery calamari so I left hungry.
CONS SERVICE
-slow service, we didn't get served until 10 minutes after being sat,
-incompetent servers,
we never got our appetizer that my husband double checked with the server to make sure that she knows we want the calamari as an appetizer. When our dinner comes out and there were no appetizer, I told one of the employees that I don't want my appetizer anymore, they apologized and told me that they will still give it to us but for free and will bring it out in a couple minutes.
The server then told me that I never ordered the calamari and I reminded her that my husband double checked with her to make sure that she knew that we wanted that as a an app. She then apologized.
CONS EXTRA CHARGES
-We were charged for an extra sparkling water that we never received or ordered
-We were charged for the calamari that was supposed to be free
-We were never told about the AUTOMATIC 20% gratuity on the bill and it doesn't say that anywhere on the menu. We ended up paying 40% which is ridiculous and it's AGAINST THE LAW to not say that on the menu.
We came here to celebrate a birthday and it was by far the worst experience in our lives that all of us just wanted to leave. None of us review restaurants but our disaster of a night shouldn't go unnoticed. We should have just gone to Sicilian Oven where the servers are great and so is the food.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 1
Service: 1
Atmosphere: 2
Amazing!!! Bottom line, I read reviews before we came and they were so very very positive!! Everything I read was wonderfully true!! Our waiter was Nicolas and he was attentive and really respectful and knowledgeable, just a pleasure to work with!!
The food was exceptional- there were 9 of us each having something different and we all were delighted with our meals! It goes without saying I would highly recommend Coppola’s!!
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Tiramisu
