Burton's Grill & Bar went beyond my greatest expectations. We just moved to the area and I notice it had excellent reviews the last time I checked it. We came here - our first time - spur of the moment this past Thursday. I was expecting a restaurant similar to Ruby Tuesday or Applebees, yet it was very different. I have worked in the food and customer service industry as a server, prep cook, and hostess in five star restaurants, so I am very wary of restaurants and food places in general - even five star restaurants.
Superlative customer service, good hygiene in food preparation & cooking, and exceptionally delicious food are of the utmost importance to me. It appears Burton's staff & our server, Daniel, exceeded our expectations exponentially - more than any restaurant we have went to in this area. Prices are fair and well priced. We didn't eat the more expensive entrees on the menu, yet we will try them in the future especially when they serve my favorite soup, French onion soup.
Ambience is industrial interior with exposed bricks and pipes. Very well designed. The seating area was clean. We had the whole area in a corner to ourselves and privacy.
The ambience and food appeared too fancy and expensive to my husband. Yet we spent the same amount of money or more in other restaurants in this area. To me it was a more elevated and exceptional restaurant than the others in food quality and service.
The kitchen of the restaurant and the food preparation from the staff were visible for everyone to see that the food was properly cooked. I prefer restaurants to be that way.
The hostess (long hair attractive brunette lady ) and Daniel immediately served us, addressed any allergy or food issues we might have, and were very professional & courteous. They both made excellent recommendations for our lunch. Water in a glass carafe and glasses were presented to us on the table, and it was very refreshing.
Daniel walked us through the menu meticulously and how the food was prepared fresh. His attention & answers to our questions and the food on the menu were well thought and addressed. I could tell he was knowledgeable and familiar with the menu.He even refilled my drink without having to be asked for a refill. It is rare to get such service from a server.
There were many new and exciting appetizers and entrees we wanted to try. The sandwiches were both our preferences that day with a salad and parmesan truffle fries. We upgraded to Parmesan truffle fries, and I exchanged my French fries for a salad with a mustard vinaigrette. It cost 75 cents to upgrade the French fries and $3 extra for a big salad as a side.
The bread appetizer came with the three different elements - butter & dipping sauces- herbed butter, pesto sauce, and a tapenade. It was delicious. Our lunch entrees came out with little wait time. Daniel made sure we had extra condiments and that our food met our satisfaction. We were accidentally served regular fries instead of the parmesan truffle fries. It was efficiently resolved in a timely manner. We loved our meals and made plans to come back in the future and bring family & friends there. Everything we couldn't eat was placed in containers and placed in a nice takeout bag.
Daniel, also, informed us of the Burton's free app and walked me through in getting points & perks for our meals on the app. You get $25 for every $300 you spend in Burton's. He made sure to get us our points that day on the app.
Overall, the finest dining experience we had so far in a restaurant and a place to have future dining experiences. Yes we had some hiccups yet they were resolved efficiently and no delays. It still did not detract the high quality of the ambience, food, and service.
I've eaten at Burtons a few times now and have not had a bad experience. The food has always been excellent, and the drinks good enough. Service is usually friendly and courteous, and the atmosphere calm enough for a peaceful meal. I can't justify a 5 star rating because the prices are about 15% more extravagant than the food and service quality, but not enough to avoid. The seafood has always been great, as well as the mashed potatoes, and cheesecake. I also recommend the steaks.
Service
Dine in
Meal type
Dinner
Price per person
$50–100
Food: 5
Service: 5
Atmosphere: 5
Really nice experience here. Good menu and really good food in a lively atmosphere. Firecracker shrimp was good, sauce was a little sweet for me but no complaints. Fish sandwich was very good, with a really nice (blue cheese bacon) house salad. Didn't really need the choc cake but got it anyway. 😋
My server Heidi was polite, efficient and friendly.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Fish Sandwich
This is my second time at Burtons. This time was happy hour. I really appreciated the serving portions and the food is so delicious here!
Food: 5
Service: 4
Atmosphere: 5
Don’t order via Door Dash. They don’t know what the term “well done” means. I asked for a well cooked burger and they give me a burger with blood all in it (2nd time this happened). Might be better to go in because the service from my experience is better in person.
Food: 1
Service: 1
Burtons is our go to for work celebrations. The food is always delicious. We ordered the buffalo chicken dip, the special soup of the day which was creamy lobster bisque, harvest bowl, Maxx Burger, and the dinner special filet medallions with carbonara pasta shells. All of it was amazing! I wish I took more photos but we were so busy chatting and eating. The harvest bowl looked GORGEOUS. Bright and fresh with broccoli and Brussels sprouts.
I tried to make a reservation the morning of but there wasn’t an availability to do so. We walked in at 6 o’clock for a table for 5. We didn’t get seated until after 7 but the food and service is worth the wait. Our server was attentive and definitely patient.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
