Bakery On Clay Bakkerij in Dunmore
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Prijs & Keuken
$
Bakery
Restauranttype
Bakkerij
Recensies
7
recensies
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Datum
Datum vanaf - Datum tot
Bron:
10
A month ago
Absolutely incredible cupcakes and cakes - every single item is out of this world.
Service
Take out
Meal type
Other
Price per person
$30–50
Food: 5
Service: 5
Atmosphere: 5
Bron:
10
5 months ago
I ordered a cake for my husbands birthday and it was perfect!
I put in an order request on their website, they called me shortly after we played phone tag for a bit but we were eventually able to connect. During our conversation I expressed that I had no idea what type of cake but wanted to be delicious they recommended a banofee cake with brown butter cream cheese icing! It was AMAZING 10/10.
Bron:
2
7 months ago
I ordered cupcakes from the bakery and I made a specific order for guava cupcakes with guava curd and mascarpone frosting. I was charged $27 and change for 6 cupcakes. Only to find out that the cupcakes did not have a curd. I called the bakery on the next business day they had and stated my order was wrong. The baker said I should bring the cupcakes back for a refund. I said sure but I only have 1 left since they were closed when I figured out the order was missing curd. She then said forget it don’t bring it back and there’s nothing that can be done. The baker basically said it was bakers choice and I got great cupcakes so I should just be thankful for that. I was kinda shocked by the response I got so I did ask to speak to the owner. The owner called and stated nothing can be done because the order form did not include guava curd. She offered to remake them and said original order should have been $48 for 6 cupcakes with mascarpone. She said the bakery charged me the wrong amount. Then said 6 cupcakes with mascarpone and curd is $48. It seems like she said I should have paid more for my original ones to justify forgetting the curd. She offered to remake the cupcakes for $36 including a discount. I was extremely confused as to why so she said mascarpone and curd will both be extra when no one said it before and I spoke to 2 different people. She said well there must have been a miscommunication with her staff. So the price was a miscommunication and the fact that they forgot the guava curd. At that point I said fine I’ll get them because it was a gift. Then she says she is cancelling the order because she does not feel they are the right bakery for me. I have been a long time customer so to hear the owner state that they are declining to make my order was surprising. I asked why and she said she doesn’t want a mistake like the last time. I said well then the order should be as I ordered it. The customer service aspect of this bakery is truly awful to say the least. I have never treated a customer like that and I never have received that treatment from any other small business. Kinda sad by this interaction.
******Edit********
I see the business responded to my review. I understand mistakes happen but at end of the day for a business to say sorry we made a mistake, we can correct that mistake by remaking your original order and charging you a higher price is bewildering. Then refusing to make the order because I told the truth and gave a bad review. Just be aware this is how customers are treated.
Bron:
8
7 months ago
The cake was a work of art, fabulous looking!
Bron:
10
A year ago
I ordered a dozen of the pistachio cupcakes and they were out of this world delicious! There are no other bakeries in the area who are putting out baked goods at this level! The frosting was so light and perfect, the cake was moist and full of flavor. I couldn't be happier with my purchase.
Bron:
10
A year ago
Excellent. You won't be disappointed
Bron:
10
2 years ago
Had a Blueberry scone, was absolutely loaded with blueberries and incredibly moist. Everything a scone should be. My girlfriend had a banana cupcake, she's not a sweets person, but said it was the best cupcake she's ever had.
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