The physical and online menu list the “pesto” flatbread as vegan. The ingredients include parmesan, which is dairy and thus not vegan friendly. Pesto recipes may differ, but they all include cheese, again a dairy item that is not vegan friendly.
I was completely confused when I saw this as I sat at the bar. So, what does one do? Well ask, right?
Me: This is vegan? (I’m pointing to the menu item to the bartender)
Bartender: Yup.
Me: It has cheese.
Bartender: It’s vegetarian.
Me: It’s marked vegan.
Bartender: Vegan. Vegetarian. Same thing. It doesn’t have meat.
So, I should feel satisfied now? Have my concerns been addressed? So much going on here.
1. “Vegan. Vegetarian. Same thing.” That communicates to me that the bartender has absolutely no concern for the issue I took the time to bring up.
2. “Vegan. Vegetarian. Same thing.” That communicates that the bartender is too lazy to ask for assistance when she doesn’t have the answer. All she had to say was something like. “Let me check on that. I’ll be right back.”
2. Of course vegan and vegetarian do not mean the same thing. At a minimum:
a. Vegan is a lifestyle, not a diet, [the vegan lifestyle includes a vegetarian diet]
b. Vegetarian is a diet, not a lifestyle,
c. Vegetarians don’t eat dairy, lacto-vegetarians do.
3. However, let’s go with the bartender’s conclusion that they are the same. Then that begs the question: Why are some items marked vegan and some vegetarian? If they mean the same thing, why have two different markers? [We must not be so clueless.]
Is it vegan or not?
If yes. 1) revise the menu to reflect the actual ingredients. “Parmesan” is dairy, so if you are using a non-dairy version, then the menu needs to reflect it. 2) Train your staff to confirm that it is vegan and can explain why.
If no. 1) Correct the menu and remove the designation.
And no matter what: train your staff to ask questions from a manager or cook to get clarification.
[And I won’t even bother getting into how clueless she was about alcohol….]
Update.
Response to “owner’s” response:
Disappointing.
Menu? You can’t see the forest for the trees. This review wasn’t about the menu, it was about the lack of customer service. Root cause was your bartender, the menu was merely a symptom. You say you have addressed the menu and education about “dietary restrictions,” but you said absolutely nothing about customer service.
I raised a concern to the bartender, and she didn’t give a hoot about it. I wasn’t worth her time to even hear about it. She didn’t have a care in the world. THAT was the issue. As you continue to address symptoms, and not the root cause, no doubt you will continue lose customers – one at a time.
[And you continue to use the word vegetarian incorrectly. Apparently, you think it just means no beef.]
Service: 1
Atmosphere: 5
This is a top notch respite for the weary traveler or local seeking a quieter hangout. Plenty of loud bars in walking distance but this place offer a prime location, good food, and wide variety of drinks.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 4
Service: 4
Atmosphere: 4
The staff, food and atmosphere is amazing. Their farm house salad with chicken is amazing, seriously try it.
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Seared Ahi Bites
I’ve been to archer many times before and it went decent, last night the lady bartender, was extremely rude, extremely disrespectful and embarrassed me in front of my guest.
Not only we will never come back to that hotel again, I will Make sure to pass to information to anyone who is coming for business trips or etc. not to come.
Bartender is not supposed to be that rude and disrespectful to customers.
Great atmosphere. Service is mediocre, but the food was moderately good.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 3
Service: 3
Atmosphere: 5
Recommended dishes
Seared Ahi Bites
This restaurant offers delicious food, we tried breakfast and the maple bacon sandwich was incredible, we also ate here twice for dinner during our stay at the hotel, everything was delicious and servings are good. The first night a guy was our waiter and he didn’t want to be there the service was horrible until he saw we left a good tip when we left then he came to say goodbye and smile, the rest of the time al other waitresses were so friendly and even one of them spoke in Spanish with us since it’s our language.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
