Would love to support our local Starbucks more. This store is constantly either one of the four: closed for service, drive thru only, inside service only, order ahead not available. This is the second go-round for Starbucks in Danville. I have counted five families as I’ve waited in the car line, who have walked up to get service inside and met with the sign. Cars back up well into the adjacent businesses parking LOTS. I’m only sitting here as it’s my day off, I’m in town, and I want an espresso to go with my Hobby Lobby trip. Two stars for getting my drink right, the rest is left out for this kind of consistent service.
Editing to add: consistently having to wait 30+ minutes for a beverage is very unfortunate given the opportunity that could be here! And completely out of my timeframe to wait that long for a coffee. Kudos to those who continue to give this location business.
Price per person
$30–50
I don't do coffee, but like the ham and Swiss croissant and the chocolate croissant!
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
I had a latte that was very good but the service was a little slow, they even took someone's order that came in after me before mine.? But the coffee was very good!
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 4
Atmosphere: 5
Recommended dishes
Venti Caramel Macchiato
Their order ahead is garbage, it don't work most of the time I'm in the area.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
Danville Starbucks customer service is lacking and let me tell you why. At about 8:56pm I began packing up my things because I knew that the store closes at 9pm. I was given a kind ten-minute warning by a young man at 8:50pm and while I was standing packing my things Dianna also let me know which door to use on my way out. All good at this point. Then, as I am packing up my belongings to leave, the lights in the seating area go completely dark at 8:59pm possible 9 on the dot. This is not non-essential lighting folks. I struggled to even see the rest of my belongings to put them in my bag in the dark. At 9: 02pm as I am walking out of the door, I stopped to mention that it was hard to find my things with the lights so dark and was told that there wasn't anything they could do because it is store policy to turn the lights of at 9pm. I asked, "Did you think it would make me pack up any faster because it made it more difficult to gather my things." The woman replied that it is in her "job description to turn the lights off at exactly 9" and that the store is now closed (It was 9:04 by this point). I said "Of course, I know that. Even now it's only 9:04 or 9:05. I'm just giving you my feedback." And I am the last person to try to keep someone from doing their job. The exchange ended with us wishing each other a good night. My point is that this is not good policy to leave folks in the dark, if it is even Starbucks policy at all to do so (hence my rating). But, I frequently work remotely at Starbucks and many other coffee shops in various cities for a change of environment, and I've never experienced a place going so dark at no more than a second past 9. A warning would be nice. And a quick internet search reveals that it may not be Starbucks policy after all and that individual stores do have some discretion in this. Also, try googling "What is the Starbuck's 10-minute rule."
I am giving 2 starts for service instead of one because everyone else I spoke to when placing my order was really nice. For instance, I prefer decaf coffee and the cashier even offered to make me a decaf Americano or to brew a cup of decaf coffee for me if I planned to be in the store for a while.
Food: 3
Service: 2
Atmosphere: 3
Overall it was a good experience. It was my first visit at this one particular location. Our order was partially taken correctly. And the person making our drinks appeared to be in a bad mood or mad at what 2 drinks we ordered.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Venti Caramel Macchiato
